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All Journal Journal of Computer System and Informatics (JoSYC) Jurnal Sistem Komputer dan Informatika (JSON)
Elma Tiana
Universitas Darwan Ali, Sampit
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering

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Journal : Journal of Computer System and Informatics (JoSYC)

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Pengembangan Teknologi ERP Modul Customer Relationship Management Studi Kasus Gudang ACC Sampit Elma Tiana; Eka Prasetyaningrum
Journal of Computer System and Informatics (JoSYC) Vol 1 No 4 (2020): August 2020
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

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Abstract

ERP (Enterprise Resource Planning) is a concept for planning and managing company resources including funds, people, machines, spare parts, time, materials and capacities that have a wide influence from top management to operations in a company so that they can be optimally utilized for generate added value for all interested parties (stake holders) of the company. CRM is an integrated function that supports a company in the fields of marketing, sales and service, which can increase the value of customer satisfaction. With the increase in the value of customer satisfaction, the company's sales figures will increase.
Co-Authors Prasetyaningrum, Eka Sri Wahyuni