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All Journal Jurnal Gastronomi Indonesia Gema Wisata Journal of Tourism and Hospitality Analysis
Ni Putu Ariesta Budiani
Politeknik Pariwisata Bali
Humanities Decision Sciences, Operations Research & Management Social Sciences

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Persepsi Pelanggan terhadap Penerapan Protokol Kesehatan dalam Upaya Meningkatkan Kualitas Pelayanan Selama Era New Normal pada Restoran di Kota Denpasar-Bali Ni Putu Ariesta Budiani
JURNAL GASTRONOMI INDONESIA Vol 9 No 1 (2021): Jurnal Gastronomi Indonesia
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jgi.v9i1.590

Abstract

In implementing business ethics in the New Normal Era for restaurants, it must follow established health procedures to convince customers that the business sector is in accordance with standards (safety. Therefore, it is necessary to conduct research to determine the extent to which tourism business actors, in this case the food / restaurant service business, have implemented the health protocol. Based on the Guidelines for the Implementation of Cleanliness, Health, Safety and Environmental Sustainability (CHSE) in Restaurants / Restaurants, there are 3 dimensions in implementing health protocols with 33 existing attributes related to service quality to be analyzed. Based on the assessment of 165 respondents spread across 15 restaurants (rated 4-5 star according to TrpAdvisor) in Denpasar, it is concluded that the overall customer perception of the application of health protocols in an effort to improve service quality during the New Normal era, received the average value of 3.34 which in this case is included in the quite good category. This shows that the 15 restaurants representing well-known restaurants in Denpasar have not implemented health protocols optimally. Thus it is suggested that the government immediately hold a consistent and serious socialization and counseling to restaurants.
Motivasi Kerja Pramusaji pada HQ Restaurant di Hotel Truntum Kuta, Bali I Nyoman Arcana; Luh Octa Lestari Dewi; Luh Mira Astuti Pranadewi; Ni Putu Ariesta Budiani
Journal of Tourism and Hospitality Analysis (JoTHA) Vol. 3 No. 1 (2026): Journal of Tourism and Hospitality Analysis (JoTHA)
Publisher : HeadWay Research & Developemnt

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Employee motivation is a critical factor influencing service quality in the hospitality industry, particularly among frontline employees who interact directly with guests. Despite its importance, limited research has specifically examined the work motivation of restaurant waitresses in individual hotel restaurants in Indonesia. This study aims to analyze the work motivation of waitresses at HQ Restaurant, Hotel Truntum Kuta, Bali, based on Herzberg’s Two-Factor Theory. A quantitative descriptive approach was employed using a census sampling technique involving all eight waitresses working at the restaurant. Primary data were collected through a structured questionnaire consisting of 20 statements measured on a five-point Likert scale. The data were analyzed descriptively by calculating the mean score for each motivation indicator. The results indicate that the overall work motivation of the waitresses is relatively high, with an overall mean score of 3.49. The highest scores were obtained for the work itself (3.81), company policy and administration (3.68), interpersonal relationships (3.68), responsibility (3.62), and salary (3.49). In contrast, working conditions (3.24), quality of supervision (3.37), achievement (3.25), and recognition (3.24) received comparatively lower evaluations. The findings support Herzberg’s theory, suggesting that while hygiene factors reduce job dissatisfaction, intrinsic motivational factors play a more significant role in sustaining employee motivation. The study recommends improving employee recognition, supervisory practices, and working conditions to enhance motivation and service quality.
Penilaian Konsumen terhadap Minuman Kopi Populer pada Roost Restaurant di The Nest Hotel Nusa Dua Kadek Resta Dewi; Ni Putu Ariesta Budiani; I Gusti Agung Febrianto
Gemawisata: Jurnal Ilmiah Pariwisata Vol. 22 No. 1 (2026): Januari: Jurnal Ilmiah Pariwisata
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemawisata.v22i1.888

Abstract

The high consumption of coffee as part of people's lifestyle and the dominance of Americano and Cappuccino variants in sales at Roost Restaurant necessitate an analysis of consumer assessments of these two beverages. Therefore, this study aims to determine consumer assessments of the popular Americano and Cappuccino coffee beverages at Roost Restaurant at The Nest Hotel Nusa Dua. This study uses quantitative descriptive analysis techniques with data collection techniques through documentation and questionnaires distributed to 82 respondents. Consumer assessments are analyzed based on five indicators, namely taste, aroma, balance, presentation, and price. The results show that all indicators for both coffee beverages are in the high category, meaning that consumer assessments of Americano and Cappuccino are good in all aspects. The indicator with the highest rating for Americano and Cappuccino is presentation, while the indicator with the lowest rating for Americano and Cappuccino is taste. These findings indicate that although consumer ratings are generally good, improvements in taste, especially for Americano, are still needed to enhance consumers' positive perceptions of the products served.
Co-Authors Febrianto, I Gusti Agung I Nyoman Arcana Kadek Resta Dewi Luh Mira Astuti Pranadewi Luh Octa Lestari Dewi