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All Journal Justek : Jurnal Sains Dan Teknologi International Journal Engineering and Applied Technology (IJEAT)
Dea Kris Sintiana Putri
Universitas Nusa Putra
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering Mathematics Mechanical Engineering

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Analisis dan Perancangan Aplikasi Kepuasan Klien Berdasarkan Model Servqual (Studi Kasus: PT. Longvin Indonesia) Cecep Kurnia Sastradipraja; Aris Subagja; Dea Kris Sintiana Putri; Haerul Ramadan; Raziya Mutasim
Justek : Jurnal Sains dan Teknologi Vol 2, No 2 (2019): November
Publisher : Unversitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/justek.v2i2.3645

Abstract

This research aims to analyze and develop service quality information systems on client satisfaction at PT. Longvin. This is because of PT. Longvin in processing service evaluations, assessing and distributing questionnaires which were still carried out manually so that in general it allowed for limitations and shortcomings such as piling up of files, incomplete questionnaire data filling, slow data processing, and could result in inaccurate decisions.The process of developing information systems using the waterfall model includes requirements analysis, system analysis, system modeling through defining context diagrams, data flow diagrams and entity relationship diagram. At the implementation stage, the system is oriented to the web environment using the programming languages PHP and MySQL as database management. For the analysis of service quality measurement using the servqual model. In the system, testing is carried out using BlackBox testing, while end-user testing is based on the results of questionnaire data processing using the Likert scale model.Based on the observation that the system can display the results of service quality calculations quickly and depicted through detailed graphs, total tables, average tables, and automatic suggestions. The results of system testing on end users show that the application built is very good with a percentage of 82% giving an agreed assessment.
Optimization of Modeling Techniques for Economic Rstoration information systems after the Covid-19 pandemic by Simple Additive Weighting Muhamad Muslih; Dea Kris Sintiana Putri; Eneng Siti Nasiroh; Raziya Mutasim; Novohatko Elena Nivolaevna; Jelita Asian
INTERNATIONAL JOURNAL ENGINEERING AND APPLIED TECHNOLOGY (IJEAT) Vol. 6 No. 1 (2023): May 2023
Publisher : Nusa Putra University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52005/ijeat.v6i1.83

Abstract

The Covid-19 pandemic had a major impact on the world economy, including Indonesia. Rp. 677.2 Trillion is prepared by the Indonesian government for the recovery of this condition by providing assistance to business actors. Then eligibility of beneficiaries based on certain criteria is a complicated process, the aid process has an opportunity to make inaccurate decisions because the process of determining aid is based on subjectivity. It is likely that the selected business actors do not achieve the standards desired by the government. For this reason, a decision support system was developed that could perform the calculation process against all the criteria for determining beneficiaries. The Simple Additive Weighting (SAW) method which can be used in determining the eligibility of beneficiaries as a decision support system for the government. Business actors who will be selected to be eligible aid recipients have the criteria that have the highest ranking value that hasm been determined. The criteria needed are the criteria for not receiving people's business credit (KUR), the criteria for starting business capital, the criteria for having business information (SKU) and the criteria for not being a civil servant. Due to the large number of business actors who received this assistance, it made it difficult for the government to mminimize errors in providing assistance, so that quite a number of business actors received this assistance but did not comply with government criteria. The final results of this study found that the decision support system with the SAW method problem in determining the provision of method can produce the largest value with a weight of 1.00 which is selected as an alternative "Acceptable" and the smallest value is chosen as an alternative " Not Eligible to Receive "assistance with a calculation result of less than 0.500.
Co-Authors Aris Subagja Eneng Siti Nasiroh Haerul Ramadan Jelita Asian Muslih, Muhamad Novohatko Elena Nivolaevna Raziya Mutasim Raziya Mutasim Sastradipraja, C K