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All Journal YUME : Journal of Management Jurnal Bisnis dan Kewirausahaan
Jamil Thalib
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Economics, Econometrics & Finance Health Professions Social Sciences

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PENGARUH SYSTEM DAN KUALITAS SDM TERHADAP KUALITAS PELAYANAN MELALUI KINERJA PEGAWAI PADA KANTOR KESYAHBANDARAN UTAMA MAKASSAR Rukaya Rukaya; Jamil Thalib; Hasmin Tamsah
YUME : Journal of Management Vol 2, No 2 (2019)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (717.968 KB) | DOI: 10.37531/yum.v2i2.446

Abstract

ABSTRAKTujuan dari penelitian ini adalah untuk menganalisis pengaruh: (1) Sistem informasi manajemen terhadap kinerja pegawai pada Kantor Kesyahbandaran Utama Makassar. (2) Kualitas SDM terhadap kinerja pegawai pada Kantor Kesyahbandaran Utama Makassar. (3) Sistem informasi manajemen terhadap kualitas pelayanan pada Kantor Kesyahbandaran Utama Makassar. (4) Kualitas SDM terhadap kualitas pelayanan pada Kantor Kesyahbandaran Utama Makassar. (5) Kinerja pegawai terhadap kualitas pelayanan pada Kantor Kesyahbandaran Utama Makassar. (6) Sistem informasi manajemen terhadap kualitas pelayanan melalui kinerja pegawai pada Kantor Kesyahbandaran Utama Makassar. (7) Kualitas SDM terhadap kualitas pelayanan melalui kinerja pegawai pada Kantor Kesyahbandaran Utama Makassar. Desain penelitian yang digunakan adalah riset kausal. Adapun populasi sasarannya adalah seluruh pegawai pada Kantor Kesyahbandaran Utama Makassar, dengan teknik sample jenuh yakni sebanyak 100 orang responden. Dalam menguji hipotesis digunakan teknik analisis jalur dan sobel test untuk menguji pengaruh tidak langsung. Hasil penelitian ini menunjukkan bahwa: (1) Sistem informasi manajemen berpengaruh positif dan signifikan terhadap kinerja pegawai pada Kantor Kesyahbandaran Utama Makassar. (2) Kualitas SDM berpengaruh positif dan signifikan terhadap kinerja pegawai pada Kantor Kesyahbandaran Utama Makassar. (3) Sistem informasi manajemen berpengaruh positif dan signifikan terhadap kualitas pelayanan pada Kantor Kesyahbandaran Utama Makassar. (4) Kualitas SDM berpengaruh positif dan signifikan terhadap kualitas pelayanan pada Kantor Kesyahbandaran Utama Makassar. (5) Kinerja pegawai berpengaruh positif dan signifikan terhadap kualitas pelayanan pada Kantor Kesyahbandaran Utama Makassar. (6) Sistem informasi manajemen berpengaruh positif dan signifikan terhadap kualitas pelayanan melalui kinerja pegawai pada Kantor Kesyahbandaran Utama Makassar. (7) Kualitas SDM berpengaruh positif dan signifikan terhadap kualitas pelayanan melalui kinerja pegawai pada Kantor Kesyahbandaran Utama Makassar.Kata Kunci:       Sistem Informasi Manajemen, Kualitas SDM, Kinerja Pegawai, Kualitas Pelayanan.ABSTRACTThe purpose of this study is to analyze the influence of: (1) Management information system on employee performance in the Makassar Main Kesyahbandaran Office. (2) Quality of HR on employee performance at the Makassar Main Kesyahbandaran Office. (3) Management information system on service quality at the Makassar Main Kesyahbandaran Office. (4) Quality of human resources on service quality in the Makassar Main Kesyahbandaran Office. (5) Employee performance on service quality in the Makassar Main Kesyahbandaran Office. (6) Management information systems on service quality through employee performance at the Makassar Main Kesyahbandaran Office. (7) Quality of HR on service quality through employee performance at the Makassar Main Kesyahbandaran Office. The research design used is causal research. The target population is all employees in the Makassar Main Kesyahbandaran Office, with saturated sample techniques which are as many as 100 respondents. In testing the hypothesis used path analysis techniques and sobel tests to test for indirect effects. The results of this study indicate that: (1) Management information systems have a positive and significant effect on employee performance at the Makassar Main Kesyahbandaran Office. (2) Quality of HR has a positive and significant effect on employee performance at the Makassar Main Kesyahbandaran Office. (3) Management information systems have a positive and significant effect on service quality in the Makassar Main Kesyahbandaran Office. (4) Quality of HR has a positive and significant effect on the quality of service at the Makassar Main Kesyahbandaran Office. (5) Employee performance has a positive and significant effect on the quality of service at the Makassar Main Kesyahbandaran Office. (6) Management information systems have a positive and significant effect on service quality through employee performance at the Makassar Main Kesyahbandaran Office. (7) Quality of HR has a positive and significant effect on service quality through employee performance at the Makassar Main Kesyahbandaran Office.Keywords:       Management Information Systems, Quality of HR, Employee Performance, Service Quality
ANALISIS PELAYANAN PUBLIK YANG BERPENGARUH TERHADAP KINERJA PEGAWAI KANTOR SAMSAT WILAYAH I MAKASSAR Rosnidawati Rosnidawati; H. Ahmad Musseng; Jamil Thalib
Jurnal Bisnis dan Kewirausahaan Vol. 7 No. 1 (2018): Jurnal Bisnis dan Kewirausahaan
Publisher : Lembaga Penelitian, Publikasi dan Pengabdian pada Masyarakat (LP3M) Nobel Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The aims of the research are (i) to know and to analyze a simple, on time, transparency, fairness, and economic public service which affected the performance of employees at Samsat Area I Makassar, (ii) to know and to analyze public service which dominantly affected the employees performance at Samsat Area I Makassar. This researched was conducted in Samsat Area I Makassar, 71 respondents were taken as sample and population. The analysis used in this research are descriptive and quantitative. The descriptive analysis is aimed at explaining data and description of research while quantitative analysis used multiple linear regression. The result proved that public service which in simple, on time, transparency, fairness economic, positively and significantly affected the employees of performance at Samsat Area I Makassar. In partially, the public service gave a positive and significant influence to the employees performance at Samsat Area I Makassar as follows: (i) simple service gave a significant influence on suitable procedure; (ii) on time service gave significant influence on the performance which is suitable with community; (iii) transparency service gave significant influence on the performance based on information transparency, exactly and certainty; (iv) fairness service gave significant influence on the performance which is fair, indiscriminative, and empathy; and (v) economic service gave significant influence on the performance in accordance with standard cost. The result of the research showed that economic public service which is dominantly affected on the performance of employees at Samsat Area I Makassar.
Co-Authors H. Ahmad Musseng Hasmin Tamsah Rosnidawati Rosnidawati Rukaya Rukaya