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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA BENGKEL AHASS TRIO MOTOR PERINTIS BANJARMASIN Masrifani -; Penta Lestarini Budiati; Nor Maulida
Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis Vol 10 No 1 (2017): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.10 No.1 Maret 2017
Publisher : SEKOLAH TINGGI ILMU EKONOMI NASIONAL (STIENAS) BANJARMASIN

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Abstract,This research aimed to determine whether the quality of service which consist of tangible (X1), reliability (X2), responsiveness (X3), assurance (X4) and empathy (X5) influence simultaneously and partially on customer satisfaction (Y), as well as to determine the quality of service where the dominant influence on customer satisfaction in the Bengkel AHASS Trio Motor Perintis Banjarmasin.The population in this research are all customers in 2015 amounted to 34.092 customers. Samples were taken by 110 customers by accidental sampling. The analysis in this research using linear regression method.The result showed that the quality of service consisting of tangible (X1), reliability (X2), responsiveness (X3), assurance (X4) and empathy (X5) influence simultaneously on customer satisfaction. Responsiveness (X3), assurance (X4) and empathy (X5) partial effect on customer satisfaction, while tangible (X1) and reliability (X2) is not partial effect on customer satisfaction. Assurance (X4) variable is the dominant variable affecting customer satisfaction in the Bengkel AHASS Trio Motor Perintis Banjarmasin.
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PENGGUNA SISTEM INFORMASI AKUNTANSI BERBASIS KOMPUTER PADA PT.TRIO MOTOR BANJARMASIN Rakhmi Ridhawati; Masrifani -; Noorfia Rosita Rani
Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis Vol 9 No 1 (2016): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.9 No.1 Maret 2016
Publisher : SEKOLAH TINGGI ILMU EKONOMI NASIONAL (STIENAS) BANJARMASIN

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Abstract, This research was conducted in order to determine the influence of top management support, involvement penggun adalam system development process, engineering capabilities of personal information systems, training and education of users, and the formalization of development sistemi nformation on user satisfaction SIA on PT. Trio Motor Branch RE Martadinata Banjarmasin. Samples are employees who use computer-based accounting information systems as much as 43 people. The model of this research is multiple linear regression. Sources of data used in this study are primary data. The results showed that the support of management, user involvement in the development process of the system, personal technical capabilities, as well as training and education has no effect partially on user satisfaction SIA-based computer. Only formalization of system development affect the SIA user satisfaction based computer. While simultaneously, all the independent variables affect the dependent variable.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PDAM BANDARMASIH KOTA BANJARMASIN Penta Lestarini Budiati; Masrifani -; Noor Dita Meliyana
Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis Vol 11 No 1 (2018): Dinamika Ekonomi Jurnal Ekonomi dan Bisnis vol. 11 No.1 Maret 2018
Publisher : SEKOLAH TINGGI ILMU EKONOMI NASIONAL (STIENAS) BANJARMASIN

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Abstract, The purpose of this research is to determine whether the quality of service (tangibles, reliability, responsiveness, assurance, and empathy) simultaneously and partially to customer satisfaction at PDAM Bandarmasih Banjarmasin, and to know the variable quality of service (tangibles, reliability, responsiveness, assurance, and empathy) is the most dominant against customer satisfaction at PDAM Bandarmasih Banjarmasin. In this research used descriptive quantitative method. Population in this research is all customer of PDAM Bandarmasih Banjarmasin, and sample as respondent of research will be taken using Accidental Sampling technique counted 60 person that is customer which met during research. In this study the data obtained were analyzed using multiple regression analysis with SPSS program for window 16. The result of research shows that the value of F arithmetic is 142,182 bigger than the value of F table 2,546, which means simultaneously there is influence on service quality variable consisting of tangible dimension (X1), reliability (X2), responsiveness (X3), assurance (X4) and empathy (X5), to customer satisfaction PDAM Bandarmasih Banjarmasin. Partially seen that from five dimensions of service quality there is one variable that does’t have effect on customer satisfaction PDAM Bandarmasih Banjarmasin that is assurance (X4) with value of t count equal to 1,259 smaller than t table value equal to 2,005. Furthermore, the most dominant independent variables affect the satisfaction of clean water customers in PDAM Bandarmasih Banjarmasin is the variable empathy, because it has the largest beta coefficient (0.269).
Co-Authors Noor Dita Meliyana Noorfia Rosita Rani Nor Maulida Penta Lestarini Budiati Rakhmi Ridhawati