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PENGARUH GAYA KEPEMIMPINAN DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN PERUSAHAAN MAJU MAKMUR BANJARMASIN Fariansyah -; Defin Shahrial Putra
Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis Vol 10 No 1 (2017): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.10 No.1 Maret 2017
Publisher : SEKOLAH TINGGI ILMU EKONOMI NASIONAL (STIENAS) BANJARMASIN

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Abstract

Abstract,This study aims to examine: (1) leadership style influences on employee performance Maju Makmur Company Banjarmasin, (2) commitment influences on employee performance MajuMakmur Company Banjarmasin and (3) leadership style and organizational commitment influence on employee performance Maju Makmur Company Banjarmasin. The study population is all employees in Maju Makmur Company Banjarmasin and the sample size is 84 respondents which data is analyzed using the Double Linear Regression.The results show 1) leadership style significantly influences on employee performance Maju Makmur Company Banjarmasin, 2) commitment significantly influences on employee performance Maju Makmur Company Banjarmasin and 3) leadership style and organizational commitment significantly influence on employee performance Maju Makmur Company Banjarmasin, this indicates that the leaders understand what can motivate their employees. In addition, commitment is the nature of employees’ loyalty to organization and is an ongoing process that expresses their attention to the organization and subsequent success.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DI BALAI HIPERKES DAN KESELAMATAN KERJA PROVINSI KALIMANTAN SELATAN Defin Shahrial Putra; Farida Yulianti; Lamsah -
Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis Vol 10 No 2 (2017): DINAMIKA EKONOMI Jurnal Ekonomi dan Bisnis Vol.10 No.2 September 2017
Publisher : SEKOLAH TINGGI ILMU EKONOMI NASIONAL (STIENAS) BANJARMASIN

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Abstract

Abstract,This study aims to examine: (1) simultaneous influence of reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy) and tangibles (physical evidence) toward customer satisfaction Corporate Hygiene & Health (Hiperkes) and Safety Center, South Kalimantan Province, (2) partial effect of reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy), tangibles (physical evidence) toward customer satisfaction Corporate Hygiene & Health (Hiperkes) and Safety Center,South Kalimantan Province (3) dominant influence of reliability (Reliability) toward customer satisfaction Corporate Hygiene & Health (Hiperkes) and Safety Center,South Kalimantan Province.The population of the study is all customers who use facilities in Corporate Hygiene & Health (Hiperkes) and Safety Center,South Kalimantan Province, and this study uses random sampling technique, which samples consist of 60 companies which later analyzed using multiple linear regression data analysis.The results show 1) reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy) and tangible (physical evidence) significantly affects customer satisfaction in Corporate Hygiene & Health (Hiperkes) and Safety Center,South Kalimantan Province.2) partially, assurance (assurance), empathy (empathy) significantly affects customer satisfaction in the Central Hiperkes andSafety South Kalimantan province, while the reliability (reliability), responsiveness (responsiveness) and tangible (physical evidence) do not have significant effect toward customer satisfaction in Corporate Hygiene & Health (Hiperkes) and Safety Center,South Kalimantan Province.3) Assurance (assurance) has dominant influence toward customer satisfaction in Corporate Hygiene & Health (Hiperkes) and Safety Center,South Kalimantan Province.