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All Journal JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI
Muhamad Saepuloh
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Computer Science & IT

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Perancangan Sistem Informasi Manajemen Helpdesk Berbasis Web dengan Framework Codeigniter dan Mysql Muhamad Saepuloh
JATISI (Jurnal Teknik Informatika dan Sistem Informasi) Vol 8 No 4 (2021): JATISI (Jurnal Teknik Informatika dan Sistem Informasi)
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat (LPPM) STMIK Global Informatika MDP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/jatisi.v8i4.1245

Abstract

Helpdesk is a service unit tasked with helping to solve problems related to programs used by CV Nagatech consumers. The types of helpdesk services include program installation, program troubleshooting, hardware troubleshooting and database backups. This study discusses how to build an information system that makes it easier for consumers to submit complaints to the CV Nagatech Helpdesk. For now, the CV Nagatech Helpdesk only uses the WhatsApp application to resolve complaints given by consumers. It often happens that complaints that have not been resolved by the helpdesk are missed and cause misunderstandings between consumers and CV Nagatech. From the results of the meeting of managers and superiors, one conclusion emerged to create a program to handle all consumer complaints. For data collection methods, ask the helpdesk division and related managers. A web-based program to make it easier for users to access the program.
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