Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Rangkiang: Jurnal Pengabdian Pada Masyarakat RANGKIANG: Jurnal Pengabdian Pada Masyarakat
Yola Merina
STKIP PGRI Sumatera Barat, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Physics Public Health Social Sciences Veterinary Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
IMPLEMENTING POLITENESS THAT CAN BE APPLIED TO THE FRONT OFFICE IN PROVIDING EXCELLENT SERVICE TO CONSUMERS Melati Theresia; Yola Merina; Rani Autila
RANGKIANG: Jurnal Pengabdian Pada Masyarakat Vol 3, No 2 (2021)
Publisher : STKIP PGRI Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22202/rangkiang.2021.v3i2.5503

Abstract

Front office is an important core in hotel, because the front office is the first to provide services to hotel visitors. Providing excellent service to consumers, front office should have know the foreign language. The language skill that should be  have by  front office is being able to speak politely to customers. The results obtained were (1) the front office got a theory about the importance of understanding cultural polite speech. (2) Increasing front office knowledge and understanding of polite speech when interacting with customer
IMPLEMENTING POLITENESS THAT CAN BE APPLIED TO THE FRONT OFFICE IN PROVIDING EXCELLENT SERVICE TO CONSUMERS Melati Theresia; Yola Merina; Rani Autila
RANGKIANG: Jurnal Pengabdian Pada Masyarakat Vol 3, No 2 (2021)
Publisher : Universitas PGRI Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (653.991 KB) | DOI: 10.22202/rangkiang.2021.v3i2.5503

Abstract

Front office is an important core in hotel, because the front office is the first to provide services to hotel visitors. Providing excellent service to consumers, front office should have know the foreign language. The language skill that should be  have by  front office is being able to speak politely to customers. The results obtained were (1) the front office got a theory about the importance of understanding cultural polite speech. (2) Increasing front office knowledge and understanding of polite speech when interacting with customer
Co-Authors Autila, Rani Melati Theresia