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All Journal Jambura Law Review
Meta Indah Budhianti
Faculty of Law Trisakti University
Law, Crime, Criminology & Criminal Justice

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Do Consumers of Online Transportation Services Get Legal Protection? Elfrida Ratnawati Gultom; Meta Indah Budhianti
Jambura Law Review VOLUME 4 NO. 1 JANUARY 2022
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (345.039 KB) | DOI: 10.33756/jlr.v4i1.11392

Abstract

Currently all the desired needs can be easily obtained, including the transportation of people or goods from one place to the destination. Only by downloading an online-based transportation application and pressing a button on a smartphone, the two- and four-wheeled transportation process can be carried out. Who is responsible in the event of an accident to passengers and damage to goods in the online-based transportation process? Do passengers and property owners get legal protection? is the subject matter that will be discussed in this article. The normative research method is used in this article, using secondary data and then processing it qualitatively by describing it descriptively. The conclusion obtained is the legal relationship between online vehicle drivers and the company as a liaison operator between the driver and passengers or the owner of the goods bound in a partnership agreement is responsible for consumer losses, this is written in the terms and conditions. Passengers and goods owners receive legal protection and compensation from online-based companies as operators due to accidents and damage to goods caused by online drivers.  
Co-Authors Elfrida Ratnawati