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ANALISIS KEPUASAN KONSUMEN PADA INSTALASI BINATU RSUP SANGLAH DENPASAR Anak Agung Ngurah Gede Suindrawan
Forum Manajemen STIMI Handayani Denpasar Vol 10 No 1 (2012): Jurnal STIMI Vol. 10 No. 1 - 2012
Publisher : Forum Manajemen STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Recognizing the importance of service to consumers, therefore, LaundryInstallation Sanglah Hospital Denpasar makes serious efforts to provide excellentservice that focuses on service quality in order to give satisfaction to the consumer(employee of the room / part of needed). Based on this case, the main problem ofthis study is “indicators of service quality which has been satisfying customers inLaundry Installation Sanglah Hospital Denpasar”. To solve the problem then it isused analysis tools such as the Index of Consumer Satisfaction and ImportancePerformanceAnalysis.Andto determine the indicators of service quality that shouldbeprioritized and sustained used scatter plot. The evaluation of customer satisfactionwithquality of service by using the five dimensions of service quality.Based on the description and data analysis, furthermore, can be given a conclusion as follows:1. Based on the analysis of level customer satisfaction is known: service qualityindicators that available in Laundry Installation cannot all of it satisfi edconsumers.2. Based on the measurements of Importance - Performance Analysis found thatthe level of customer satisfaction in Laundry Installation Sanglah HospitalDenpasar are: (a) Quadrant A, which receive priority considered very importantby the consumer but the served is still not create the customer satisfaction that isfriendliness and courtesy of employees providing services, (b) Quadrant B, the levelof implementation is appropriate with the consumers interests and expectations sothat the consumers can be satisfi ed that is the linen physical condition (clean, neat,not torn), the service procedure is not complicate, providing service in appropriatewith demand, provide accurate information, the skillful of employees in handlingconsumer complaints, the accuracy of employees handling consumer complaints,employees do not distinguish social status in providing service and employees’capability to communicate with consumers. (c) Quadrant C, which the value wasstill considered to be less important to consumers, while its implementation of qualityeither common or suffi cient. No indicators of service quality is included in quadrantC. (d) Quadrant D, which was considered excessive in its implementation andconsidered not too important by consumers, but the implementation can satisfy theconsumers that is the appearance of employees at Laundry Installation, cleanlinessand completeness Laundry Installation facilities, the skills of employees respondingto consumer complaints, the skill of workers providing services and employees’attention to consumer complaints.
ANALISIS RE-EVALUASI INVESTASI AKTIVA TETAP DITINJAU DARI ASPEK FINANSIAL (Studi Pada UD. UTAMA DENPASAR) Anak Agung Ngurah Gede Suindrawan; Dewa Gede Agung Joni Sudiarta
Forum Manajemen STIMI Handayani Denpasar Vol 11 No 1 (2013): Jurnal STIMI Vol. 11 No. 1 - 2013
Publisher : Forum Manajemen STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Invesment is cultivation of certain fund in number at the moment to getresult of larger ones a period of/to to come. In general invesment can be differentiatedof real invesment and invesment of fi nansial. Real invesment most commonlyhappened at traditional economics, where this invesment include;cover real assetlike land;ground, building, other physical matter or machine. Whereas invesmentof fi nansial in modern economics which entangle contract - contract written, likecommerce of obligation and share Intention of this research is to know competent or plant asset invesment do not whichhave been UD. Utama which evaluated from Its aspect of him.From result of analysis, hence can be concluded to following : Period Payback ( PP) obtained by 1 year 7 months 28 day meaning the the invesment competent tobe continued, because waktu yang needed to to close again expenditure of shorterinvesment of economic age of plant asset invesment, that is 8 year. Net Present Value( NVP) obtained is positive of Rp. 446.314.013 meaning yielded acceptance that isis positive, invesment bigger than invesment early, so that looked into invesment[done/conducted] by UD. Utama to be continued. Profi tability Index ( PI) obtainedresult of equal to Rp. 2,3 bigger than one. This matter [of] menunjukan each;everyinvested rupiah will be obtained by earnings equal to Rp. 2,3. Thereby invesment[done/conducted] by UD. Utama to be continued is. Internal [of] Rate Of Returnobtained by result 61,6 % which bigger than expense of or capital of cost capitaof! accounted by is company equal to 18%. so that invesment by UD. Utama to becontinued. Pursuant to conclusion above plant asset invesment is .UD. Utama which evaluated from aspect of fi nansial competent to in to continuing.
ANALISIS KINERJA PUSAT-PUSAT PERTANGGUNGJAWABAN PADA PT. BALI REKA MAHESA CARGO DI DENPASAR Anak Agung Ngurah Gede Suindrawan; I Nyoman Wirayudi Sanjaya
Forum Manajemen STIMI Handayani Denpasar Vol 10 No 1 (2012): Jurnal STIMI Vol. 10 No. 1 - 2012
Publisher : Forum Manajemen STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In an effort to assess the company’s fi nancial performance namely liabilitycenters those are cost centers, revenue centers, profi t centers and investment centers.The fi nancial assessment is done by comparing the budget with a good realization ofrevenues, cost, and profi t before taxes or by using fi nancial ratios without correlatingthe income earned by the investments that are used to generate the profi ts as wellas the sales volume achieved by the company. The Appraisals of performance have not been able to indicate effi cient cost, how much earned income without having to pay attention the cost, how much the ability to generate profi ts when compared withthe sales volume and how much the ability to generate profi ts when compared withthe asset being used. How was the accountability centers performance observedbased on the cost centers, revenue centers, profi t centers and investment centers atPT. Reka Mahesa Cargo Bali in Denpasar from 2008 to 2010, which is analyzedby quantitative analysis; furthermore, analysis is used in this research consistedof: cost centers analysis, revenue centers analysis, profi t centers analysis includeGross Profi t Margin, Operating Profi t Margin and Net Profi t Margin, as well asinvestment center analysis that is Return on Investment, Residual Income and Returnon Equity. Based on the study and discussion result obtained the conclusion that thecost centers performance at PT. Reka Mahesa Cargo Bali in Denpasar from 2008to 2010 is not effi cient. Revenue centers performance from 2008 to 2010 showed afavorable outcome. The results of the profi t centers analysis based on Gross Profi tMargin, Operating Profi t Margin and Net Profi t Margin is known the performanceof PT. Reka Mahesa Cargo Bali in Denpasar from 2008 to 2010 showed a favorableoutcome. The results of the center investment analysis based on the Return onInvestment, Residual Income, and Return on Equity is known the performance ofPT. Reka Mahesa Cargo Bali in Denpasar from 2008 to 2010 showed a favorableoutcome. It is recommended to control the business cost in an effort to improve theeffi ciency in which economic resources can be used effectively, so that there is nowaste of costs; as a result, the profi ts obtained would be more optimal.
FUNGSI MANAJEMEN DALAM RANGKA KEGIATAN PARIWISATA DI TINJAU DARI ASPEK TRANSPORTASI, HOTEL, MAKAN DAN OBYEK WISATA (SUATU TINJAUAN PUSTAKA) Anak Agung Ngurah Gede Suindrawan; Anak Agung bagus wirateja
Forum Manajemen STIMI Handayani Denpasar Vol 15 No 2 (2017): Jurnal STIMI Vol. 15 No. 2 - 2017
Publisher : Forum Manajemen STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Travel bureau in accordance with its functions is a mediator, organizer and tour operator. key of success for travel bureau. From the activities done by travel bureau in relation with its functions are really very complicated. More ever the product sold by travel bureau is not its own product. So the success of running the business is determine by business activities done byusing management functions, such as: a) To plan the package tour with will be sold, b) To organize all component which tour and d) To operate and evaluate whether the tour operation is the same as previous tour
PERBANDINGAN ANALISIS KINERJA PUSAT – PUSAT PERTANGGUNGJAWABAN PADA VILA LAKSHMI DAN VILA SABA DI WILAYAH SEMINYAK KABUPATEN BADUNG Anak Agung Ngurah Gede Suindrawan
Forum Manajemen STIMI Handayani Denpasar Vol 11 No 1 (2013): Jurnal STIMI Vol. 11 No. 1 - 2013
Publisher : Forum Manajemen STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Analysis of central responsibility, namely fund, income, profi t, andinvestment centrals were done to assess the performance of companies’ fi nancial(Lakshmi Villa and Saba Villa) which further the fi nancial performance will becompared between both of them. The main issue of this present study is how do the performance and the comparisonof responsibility centrals viewed from fund, income, profi t, and investment centralson Lakshmi Villa and Saba Villa in the area of Seminyak, Badung regency from2009 to 2011. The aim of this present study is to analyze the performance and thecomparison of responsibility central performance viewed from fund, income, profi t,and investment centrals on Lakshmi Villa and Saba Villa. Quantitative analysisconsist of analysis of fund central, analysis of income central, analysis of profi tcentral, and analysis of invest central. The result of study and discussion is conclude that the comparison of analysis ofresponsibility centrals performance between Lakshmi Villa and Saba Villa shownthat the performance of responsibility centrals of Saba Villa is better than LakshmiVilla. It is suggested, therefore, for fund control should be done by looking for thebasics and determining the standard of fund, comparing between the standard fundsto the actual fund, thus resulting the minimization of fund variance.
ANALISIS KEPUASAN KONSUMEN PADA INSTALASI BINATU RSUP SANGLAH DENPASAR Anak Agung Ngurah Gede Suindrawan
Forum Manajemen Vol 10 No 1 (2012): Jurnal STIMI Vol. 10 No. 1 - 2012
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v10i1.21

Abstract

Recognizing the importance of service to consumers, therefore, LaundryInstallation Sanglah Hospital Denpasar makes serious efforts to provide excellentservice that focuses on service quality in order to give satisfaction to the consumer(employee of the room / part of needed). Based on this case, the main problem ofthis study is “indicators of service quality which has been satisfying customers inLaundry Installation Sanglah Hospital Denpasar”. To solve the problem then it isused analysis tools such as the Index of Consumer Satisfaction and ImportancePerformanceAnalysis.Andto determine the indicators of service quality that shouldbeprioritized and sustained used scatter plot. The evaluation of customer satisfactionwithquality of service by using the five dimensions of service quality.Based on the description and data analysis, furthermore, can be given a conclusion as follows:1. Based on the analysis of level customer satisfaction is known: service qualityindicators that available in Laundry Installation cannot all of it satisfi edconsumers.2. Based on the measurements of Importance - Performance Analysis found thatthe level of customer satisfaction in Laundry Installation Sanglah HospitalDenpasar are: (a) Quadrant A, which receive priority considered very importantby the consumer but the served is still not create the customer satisfaction that isfriendliness and courtesy of employees providing services, (b) Quadrant B, the levelof implementation is appropriate with the consumers interests and expectations sothat the consumers can be satisfi ed that is the linen physical condition (clean, neat,not torn), the service procedure is not complicate, providing service in appropriatewith demand, provide accurate information, the skillful of employees in handlingconsumer complaints, the accuracy of employees handling consumer complaints,employees do not distinguish social status in providing service and employees’capability to communicate with consumers. (c) Quadrant C, which the value wasstill considered to be less important to consumers, while its implementation of qualityeither common or suffi cient. No indicators of service quality is included in quadrantC. (d) Quadrant D, which was considered excessive in its implementation andconsidered not too important by consumers, but the implementation can satisfy theconsumers that is the appearance of employees at Laundry Installation, cleanlinessand completeness Laundry Installation facilities, the skills of employees respondingto consumer complaints, the skill of workers providing services and employees’attention to consumer complaints.
ANALISIS KINERJA PUSAT-PUSAT PERTANGGUNGJAWABAN PADA PT. BALI REKA MAHESA CARGO DI DENPASAR Anak Agung Ngurah Gede Suindrawan; I Nyoman Wirayudi Sanjaya
Forum Manajemen Vol 10 No 1 (2012): Jurnal STIMI Vol. 10 No. 1 - 2012
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v10i1.29

Abstract

In an effort to assess the company’s fi nancial performance namely liabilitycenters those are cost centers, revenue centers, profi t centers and investment centers.The fi nancial assessment is done by comparing the budget with a good realization ofrevenues, cost, and profi t before taxes or by using fi nancial ratios without correlatingthe income earned by the investments that are used to generate the profi ts as wellas the sales volume achieved by the company. The Appraisals of performance have not been able to indicate effi cient cost, how much earned income without having to pay attention the cost, how much the ability to generate profi ts when compared withthe sales volume and how much the ability to generate profi ts when compared withthe asset being used. How was the accountability centers performance observedbased on the cost centers, revenue centers, profi t centers and investment centers atPT. Reka Mahesa Cargo Bali in Denpasar from 2008 to 2010, which is analyzedby quantitative analysis; furthermore, analysis is used in this research consistedof: cost centers analysis, revenue centers analysis, profi t centers analysis includeGross Profi t Margin, Operating Profi t Margin and Net Profi t Margin, as well asinvestment center analysis that is Return on Investment, Residual Income and Returnon Equity. Based on the study and discussion result obtained the conclusion that thecost centers performance at PT. Reka Mahesa Cargo Bali in Denpasar from 2008to 2010 is not effi cient. Revenue centers performance from 2008 to 2010 showed afavorable outcome. The results of the profi t centers analysis based on Gross Profi tMargin, Operating Profi t Margin and Net Profi t Margin is known the performanceof PT. Reka Mahesa Cargo Bali in Denpasar from 2008 to 2010 showed a favorableoutcome. The results of the center investment analysis based on the Return onInvestment, Residual Income, and Return on Equity is known the performance ofPT. Reka Mahesa Cargo Bali in Denpasar from 2008 to 2010 showed a favorableoutcome. It is recommended to control the business cost in an effort to improve theeffi ciency in which economic resources can be used effectively, so that there is nowaste of costs; as a result, the profi ts obtained would be more optimal.
PERBANDINGAN ANALISIS KINERJA PUSAT – PUSAT PERTANGGUNGJAWABAN PADA VILA LAKSHMI DAN VILA SABA DI WILAYAH SEMINYAK KABUPATEN BADUNG Anak Agung Ngurah Gede Suindrawan
Forum Manajemen Vol 11 No 1 (2013): Jurnal STIMI Vol. 11 No. 1 - 2013
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v11i1.50

Abstract

Analysis of central responsibility, namely fund, income, profi t, andinvestment centrals were done to assess the performance of companies’ fi nancial(Lakshmi Villa and Saba Villa) which further the fi nancial performance will becompared between both of them. The main issue of this present study is how do the performance and the comparisonof responsibility centrals viewed from fund, income, profi t, and investment centralson Lakshmi Villa and Saba Villa in the area of Seminyak, Badung regency from2009 to 2011. The aim of this present study is to analyze the performance and thecomparison of responsibility central performance viewed from fund, income, profi t,and investment centrals on Lakshmi Villa and Saba Villa. Quantitative analysisconsist of analysis of fund central, analysis of income central, analysis of profi tcentral, and analysis of invest central. The result of study and discussion is conclude that the comparison of analysis ofresponsibility centrals performance between Lakshmi Villa and Saba Villa shownthat the performance of responsibility centrals of Saba Villa is better than LakshmiVilla. It is suggested, therefore, for fund control should be done by looking for thebasics and determining the standard of fund, comparing between the standard fundsto the actual fund, thus resulting the minimization of fund variance.
ANALISIS RE-EVALUASI INVESTASI AKTIVA TETAP DITINJAU DARI ASPEK FINANSIAL (Studi Pada UD. UTAMA DENPASAR) Anak Agung Ngurah Gede Suindrawan; Dewa Gede Agung Joni Sudiarta
Forum Manajemen Vol 11 No 1 (2013): Jurnal STIMI Vol. 11 No. 1 - 2013
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v11i1.54

Abstract

Invesment is cultivation of certain fund in number at the moment to getresult of larger ones a period of/to to come. In general invesment can be differentiatedof real invesment and invesment of fi nansial. Real invesment most commonlyhappened at traditional economics, where this invesment include;cover real assetlike land;ground, building, other physical matter or machine. Whereas invesmentof fi nansial in modern economics which entangle contract - contract written, likecommerce of obligation and share Intention of this research is to know competent or plant asset invesment do not whichhave been UD. Utama which evaluated from Its aspect of him.From result of analysis, hence can be concluded to following : Period Payback ( PP) obtained by 1 year 7 months 28 day meaning the the invesment competent tobe continued, because waktu yang needed to to close again expenditure of shorterinvesment of economic age of plant asset invesment, that is 8 year. Net Present Value( NVP) obtained is positive of Rp. 446.314.013 meaning yielded acceptance that isis positive, invesment bigger than invesment early, so that looked into invesment[done/conducted] by UD. Utama to be continued. Profi tability Index ( PI) obtainedresult of equal to Rp. 2,3 bigger than one. This matter [of] menunjukan each;everyinvested rupiah will be obtained by earnings equal to Rp. 2,3. Thereby invesment[done/conducted] by UD. Utama to be continued is. Internal [of] Rate Of Returnobtained by result 61,6 % which bigger than expense of or capital of cost capitaof! accounted by is company equal to 18%. so that invesment by UD. Utama to becontinued. Pursuant to conclusion above plant asset invesment is .UD. Utama which evaluated from aspect of fi nansial competent to in to continuing.
FUNGSI MANAJEMEN DALAM RANGKA KEGIATAN PARIWISATA DI TINJAU DARI ASPEK TRANSPORTASI, HOTEL, MAKAN DAN OBYEK WISATA (SUATU TINJAUAN PUSTAKA) Anak Agung Ngurah Gede Suindrawan; Anak Agung bagus wirateja
Forum Manajemen Vol 15 No 2 (2017): Jurnal STIMI Vol. 15 No. 2 - 2017
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v15i2.172

Abstract

Travel bureau in accordance with its functions is a mediator, organizer and tour operator. key of success for travel bureau. From the activities done by travel bureau in relation with its functions are really very complicated. More ever the product sold by travel bureau is not its own product. So the success of running the business is determine by business activities done byusing management functions, such as: a) To plan the package tour with will be sold, b) To organize all component which tour and d) To operate and evaluate whether the tour operation is the same as previous tour
Co-Authors Anak Agung bagus wirateja Dewa Gede Agung Joni Sudiarta I Nyoman Wirayudi Sanjaya