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All Journal Jambura Journal of Health Sciences and Research Indonesian Journal of Global Health Research
Widya Cahyaningsih Polontalo
Universitas Negeri Gorontalo
Biochemistry, Genetics & Molecular Biology Health Professions Medicine & Pharmacology Nursing Public Health

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THE RELATIONSHIP OF MOTHER'S KNOWLEDGE AND PSYCHOLOGICAL CONDITIONS WITH BASIC IMMUNIZATION VISITS IN INFANTS 0-11 MONTHS DURING THE COVID-19 PANDEMIC Tri Septian Maksum; Nikmatisni Arsad; Widya Cahyaningsih Polontalo
Jambura Journal of Health Sciences and Research Vol 4, No 1 (2022): JANUARI: JAMBURA JOURNAL OF HEALTH SCIENCES AND RESEARCH
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35971/jjhsr.v4i1.11910

Abstract

The Covid-19 pandemic has had a major impact on community life, one of which is basic immunization activities for infants 0-11 months at the posyandu. In its implementation, there were some worries and anxieties felt by the mothers of posyandu participants who were afraid that their children and themselves were infected by the Covid-19 virus (SARS-CoV-2). Meanwhile, basic immunization is very important for children to prevent various dangerous diseases. This study aims to determine the relationship between mother's knowledge and psychological condition with basic immunization visits for infants 0-11 months during the Covid-19 pandemic. The research location is in the working area of the Ulantha Health Center, Suwawa District, Bone Bolango Regency. This research is included in an analytic observational study with a cross sectional study design. The population is all mothers who have babies aged 0-11 months in the working area of the Ulantha Health Center with a total of 64 people. The number of samples is the same as the total population, namely 64 people obtained using the total sampling technique. Data was collected using a standard Hamilton Anxiety Rating Scale (HARS) questionnaire, and then processed using SPSS. Data were analyzed using chi-square test. The results showed that most of the mothers had good knowledge levels (45.0%), severe psychological conditions (anxiety) (46.9%), and made basic immunization visits during the Covid-19 pandemic (93.8%). There was no relationship between knowledge (p=0.597) and mother's psychological condition (p=0.300) with basic immunization visits for infants 0-11 months during the Covid-19 pandemic. This happens because of the lack of family support and encouragement from health workers and most mothers feel anxious and worried about the current pandemic situation, but they still make immunization visits considering the importance of immunization for children in preventing dangerous diseases. It is recommended for mothers to continue to bring their babies for basic immunization visits even though they are still in the Covid-19 pandemic condition while still implementing strict health protocols.
Differences in the Quality of Health Services on the Satisfaction of BPJS Health Users Widya Cahyaningsih Polontalo; Herlina Jusuf; Suardi Suardi
Indonesian Journal of Global Health Research Vol. 8 No. 2 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i2.939

Abstract

The quality of healthcare services plays a crucial role in determining patient satisfaction, especially among BPJS Kesehatan users at primary healthcare facilities. This study aims to examine differences in service quality and healthcare workers’ workload and their relationship with patient satisfaction at the Kota Tengah Health Center and Medy’s Primary Clinic in Gorontalo City. This quantitative study employed an associative analytic design involving 324 respondents selected through accidental sampling. Data were collected using structured questionnaires that had undergone validity testing using item–total correlations (items accepted when r-count > r-table, p < 0.05) and reliability testing using Cronbach’s Alpha, with coefficients ≥ 0.70 indicating acceptable internal consistency. Data were analyzed using appropriate statistical tests, including bivariate correlation and t-tests. The findings revealed significant differences in service quality, workload, and patient satisfaction between the two healthcare facilities. The Kota Tengah Health Center demonstrated superior service quality, particularly in the dimensions of patient safety, effectiveness, and timeliness. At the Health Center, patient-centeredness was the strongest predictor of patient satisfaction (r = 0.891; R² = 79.4%). In contrast, at Medy’s Primary Clinic, healthcare workers’ workload had the greatest influence on patient satisfaction (r = 0.611; R² = 37.4%). A t-test further indicated that overall patient satisfaction was significantly higher at the Health Center (p = 0.000). Both service quality and healthcare workers’ workload significantly influence patient satisfaction.
Co-Authors Herlina Jusuf Nikmatisni Arsad Suardi Suardi Tri Septian Maksum