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All Journal Jurnal Manajemen Teknologi Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Journal of Computer Science and Information Systems (JCoInS)
Nurmala Panjaitan
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Computer Science & IT Decision Sciences, Operations Research & Management Health Professions Medicine & Pharmacology Nursing Physics Public Health

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Journal : Journal of Computer Science and Information Systems (JCoInS)

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Analisis Antrian Pendekatan Sistematis Untuk Mengurangi Waktu Tunggu di Klinik Kecantikan Rantauprapat Hasibuan, Zamrotus Sholeha; Panjaitan, Nurmala; Ritonga, Laila Hasanah; Rambe, Anisah Rahma; Ritonga, Irmayanti
Journal of Computer Science and Information System(JCoInS) Vol 6, No 2: JCoIns | 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jcoins.v6i1.6965

Abstract

Queues that occur at beauty clinics are often the main factor that causes inconvenience to customers, one of which is long waiting times. This study aims to analyze the queues at the Rantauprapat Beauty Clinic and propose a systematic approach to reduce waiting times. The method used in this study is queue analysis with a queuing theory approach, where customer arrival time and service time data are collected through direct observation at the clinic. The results of the analysis show an imbalance between the rate of customer arrivals and the available service capacity, which results in queue congestion. Therefore, it is recommended to implement a schedule-based queue management system or appointment system, add service personnel during peak hours, and improve the service system to speed up the process. By implementing these solutions, it is expected to reduce customer waiting time, increase operational efficiency, and provide a better experience for customers at the Rantauprapat Beauty Clinic.
Co-Authors ACHMAD FAUZI Dadang Sukandar Eriyatno . Hasibuan, Zamrotus Sholeha Parlagutan Silitonga Rambe, Anisah Rahma Ritonga, Irmayanti Ritonga, Laila Hasanah