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All Journal MIMBAR : Jurnal Penelitian Sosial Dan Politik Kasta: Jurnal Ilmu Sosial, Agama, Budaya dan Terapan Jurnal Kewirausahaan dan Bisnis
Romdana Romdana
STIA BENGKULU
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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ANALISIS PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PERIZINAN Mulyadi Mulyadi; Romdana Romdana
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol 7 No 2 (2018): Mimbar : Jurnal Penelitian Sosial dan Politik (Desember)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/jpsp.v7i2.679

Abstract

Penerapan prinsip-prinsip good governance pada pelayanan perizinan sangat penting karena untuk menjaga standar kualitas pelayanan perizinan yang diberikan oleh DPMPTSP Provinsi Bengkulu, Tujuan penelitian untuk mengetahui apakah prinsip-prinsip good governance telah diterapkan dengan baik pada pelayanan perizinan DPMPTSP Provinsi Bengkulu. Pendekatan dalam penelitian ini adalah penelitian deskriptif kualitatif. Hasil penelitian menemukan bahwa penerapan prinsip-prinsip good governance pada pelayanan perizinan di DPMPTSP Provinsi Bengkulu diterapkan dengan baik, sebagaimana dibuktikan dari hasil penelitian : 1) Transparansi pelayanan perizinan sudah baik terlihat bagaimana informasi pelayanan yang disediakan oleh DPMPTSP Provinsi Bengkulu bagi masyarakat yang akan mengakses pelayanan perizinan, 2) Resposivitas sudah diterapkan dengan baik terlihat bagaimana daya tanggap yang diberikan oleh aparatur pelayanan kepada masyarakat pengguna pelayanan yang mengalami kesulitan pendaftaran, 3) efektivitas dan efisiensi diterapkan dengan baik dilihat dari ketersediaan sumber daya yang layak, adanya monitoring dan evaluasi setiap 2 kali setahun serta adanya pembagian tugas pokok dan fungsi yang jelas dari atasan.
Digital Transformation in Public Administration: Its Impact on Government Service Effectiveness Desita Rahayu; Sri Suharti; Ridianto Ridianto; Romdana Romdana; Muhammad Solihin
KASTA : Jurnal Ilmu Sosial, Agama, Budaya dan Terapan Vol. 5 No. 2 (2025): Agustus
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/kasta.v5i2.4482

Abstract

Digital transformation has become an important component of modern public administration as governments seek to improve the effectiveness, efficiency, accessibility, and responsiveness of public services. The adoption of digital technologies enables government institutions to simplify administrative processes, reduce service delivery time, improve information accessibility, and strengthen coordination between public institutions and citizens. This study aims to examine the impact of digital transformation on government service effectiveness. The study employs a quantitative approach using a survey method. Data were collected from public service users and analyzed using descriptive and inferential statistical techniques. Digital transformation was measured through several dimensions, including digital infrastructure, accessibility of digital services, integration of information systems, digital employee competence, and the utilization of technology in service delivery. Government service effectiveness was assessed based on service quality, efficiency, timeliness, accessibility, responsiveness, and achievement of service objectives. The findings indicate that digital transformation has a positive and significant impact on government service effectiveness. The implementation of digital systems facilitates faster service delivery, improves access to government information and services, reduces administrative procedures, and supports more responsive interactions between government institutions and citizens. However, the effectiveness of digital transformation also depends on adequate infrastructure, employee competence, system integration, data security, and citizens' digital literacy. The study concludes that digital transformation can serve as an important strategy for improving government service effectiveness when supported by appropriate institutional capacity and sustainable digital governance. The findings provide practical implications for public administrators in designing citizen-oriented digital services and strengthening the capacity of government institutions to respond to the demands of the digital era.
Workshop Model Pelayanan Publik Era Pemerintahan Digital Romdana Romdana; Peri Peri; Endri Gustianto; Melatiana Andriani; Reza Muhamad Ilham
Jurnal Kewirausahaan dan Bisnis Vol. 4 No. 2 (2022): Agustus
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Governments in the digital era are increasingly adopting responsive and efficient public service models to meet the increasingly complex needs of society. Workshops have become one of the most popular approaches in developing effective public service models. This article describes a workshop model specifically designed to design, implement and evaluate innovations in public services. The main focus of the workshop is to understand community needs, design appropriate solutions, and test their implementation collaboratively. This workshop model aims to strengthen community involvement in the decision-making process and improve the quality of services provided by the government. Through a structured and participatory approach, the workshop allows stakeholders to actively contribute to crafting relevant and sustainable solutions. The article also highlights the benefits of using digital technologies in supporting the implementation of the workshop, such as online collaboration platforms and in-depth data analysis. The case studies presented in this article show that this workshop model is effective in improving the quality of public services and creating broader engagement from various stakeholders. In addition, the workshops also facilitated knowledge exchange between government agencies and communities, accelerating the adoption of best practices in public service delivery. In addition, the workshop also facilitated knowledge exchange between government agencies and the community, accelerating the adoption of best practices in public services. Overall, this workshop on public service modeling in the digital government era is a progressive step in improving transparency, accountability, and public satisfaction with services provided by the government in this digital era.
Co-Authors Desita Rahayu Endri Gustianto Melatiana Andriani Muhammad Solihin Mulyadi Mulyadi Peri Peri Reza Muhamad Ilham Ridianto Ridianto Sri Suharti