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All Journal MIMBAR : Jurnal Penelitian Sosial Dan Politik
Lillah Apriana
Universitas Muhammadiyah Bengkulu
Social Sciences

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PENERAPAN INOVASI PELAYANAN PUBLIK MELALUI PROGRAM SLAWE DI KOTA BENGKULU Novliza Eka Patrisia; Kismartini Kismartini; Lillah Apriana
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol 10 No 2 (2021): Mimbar : Jurnal Penelitian Sosial dan Politik (Desember)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/jpsp.v10i2.2190

Abstract

This article aims to describe the implementation of public service innovations at the Bengkulu City Population and Civil Registry Office. The problem is focused on implementing public service innovations using the SLAWE program, and knowing the supporting factors and inhibiting factors for the SLAWE program at the Bengkulu City Population and Civil Registry Office. To approach this problem, theoretical references from the results of studies and research at the Harvard JFK School of Government are used, namely the three elements of success in applying the digitalist concept to the government sector. The data were collected through observation, interview and documentation techniques. Data analysis techniques used are data collection, data reduction, data presentation and drawing conclusions. This research uses descriptive qualitative method. This study concludes that the elements of successful e-government with indicators 1) support, 2) capacity, 3) value, have been carried out well and in accordance with existing regulations. Both are seen from the dissemination of information to the public, human resources according to the field and the benefits of the program. So for inhibiting factors only encountered such as network disturbances and blackouts.
Co-Authors Kismartini Kismartini Novliza Eka Patrisia