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Kepuasan Peserta Diklat Terhadap Pelayanan Widyaiswara Agus Akhmadi
Andragogi: Jurnal Diklat Teknis Pendidikan dan Keagamaan Vol 7 No 2 (2019): Andragogi: Jurnal Diklat Teknis Pendidikan dan Keagamaan
Publisher : Pusdiklat Tenaga Teknis Pendidikan dan Keagamaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (285.645 KB) | DOI: 10.36052/andragogi.v7i2.101

Abstract

Penelitian ini bertujuan untuk mendapatkan data tentang kepuasan peserta diklat terhadap layanan kediklatan widyaiswara Balai Pendidikan dan Pelatihan Keagamaan Surabaya. Penelitan ini menggunakan pendekatan kuantitatif dengan metode survei untuk mengetahui faktor-faktor kepuasan peserta diklat. Instrumen pengumpulan data menggunakan kuesioner yang diberikan kepada alumni Diklat Substantif Bimbingan dan Konseling Madrasah Aliyah tahun 2019. Instrumen tersebut meliputi dimensi tangibles, reliability, responsiveness, assurance dan empathy widyaiswara. Hasil penelitian menunjukkan bahwa layanan kediklatan yang dilakukan Widyaiswara Balai Diklat Keagamaan Surabaya telah memenuhi aspek tangible (penampilan fisik serta kondisi pelayanan widyaiswara), keandalan (kompetensi diklat yang dijanjikan dengan akurat dan terpercaya sesuapi harapan peserta), respon (bijaksana memberikan layanan cepat kepada peserta), assuransi (kemampuan melaksanakan tugas secara spontan yang menjamin kualitas diklat), dan empati (memberikan perhatian individual dan memahami peserta diklat). Kualitas rata-rata dan keseluruhan aspek telah menunjukkan nilai sangat memuaskan. Urutan kualitas paling memuaskan adalah pada dimensi: empati, assuranse, tangible, keandalan, dan respon widyaiswara dalam diklat.
Penerapan Blended Learning Dalam Pelatihan Agus Akhmadi
Inovasi-Jurnal Diklat Keagamaan Vol 15 No 1 (2021): Inovasi : Jurnal Diklat Keagamaan
Publisher : Balai Diklat Keagamaan Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52048/inovasi.v15i1.214

Abstract

Improving the quality of human resources is an important issue in training. Currently, the blended learning model is the most used approach that is used and is expected to improve the quality of training. The goal of this article is to analyze the learning blended model as a training strategy in training institutions. The research method using literature review from journals, focusing on the question of why blended learning is needed, how the characteristic is, how to implement it, and how effective this method is. This article analysis concludes that blended learning is needed to improve the quality and quantity of training. This training model combines face-to-face and online training approaches and practices. With a mixed learning strategy, the training become more flexible. The blended learning model can make it easier for participants to access theory and training materials, increase the learning motivation and independence of participants that leads the class to be more effective. This blended learning model can be applied as a training model in educational institutions. To improve the quality of blended learning during session, it is necessary to have adequate informatics infrastructure technology facilities and the independence of the participants.