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This Author published in this journals
All Journal IJISTECH (International Journal Of Information System & Technology) IJISCS (International Journal Of Information System and Computer Science) IJISTECH IJISCS (International Journal of Information System and Computer Science)
Tedjo Nugroho
Universitas Mercu Buana
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Social Sciences

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Implementation of Simple Additive Weighting to Determine Priority for Handling Customer Complaints Yuwan Jumaryadi; Tedjo Nugroho
IJISTECH (International Journal of Information System and Technology) Vol 5, No 1 (2021): June
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/ijistech.v5i1.110

Abstract

The number of population is increasing, and the competition is getting tougher. It requires companies to remain able to survive and be able to compete with other companies, especially with companies that have the same line of business. The increasing use of the internet today has caused many changes in various fields. Many efforts are made by the company to survive, including by providing the best service to its customers. The use of existing technology for developing information systems for handling customer complaints is expected to help companies improve the quality of their products or services. In company management, it is important to provide good quality service in order to increase customer satisfaction. By determining the priority for handling customer complaints, it is expected to improve the Key Performance Indicator (KPI) of engineers. The decision-making process using the simple additive weighting method is carried out by weighting each criterion. This research is expected to determine the priority of handling customer complaints so that it can help engineers in determining the priorities for handling existing complaints.
DEVELOPMENT OF OFFICIAL TRAVEL WARRANT INFORMATION SYSTEM (CASE STUDY: BATUCEPER SUB-DISTRICT) Yuwan Jumaryadi; Achmad Fathoni; Tedjo Nugroho
IJISCS (International Journal of Information System and Computer Science) Vol 4, No 1 (2020): IJISCS (International Journal of Information System and Computer Science)
Publisher : STMIK Pringsewu Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (583.158 KB) | DOI: 10.56327/ijiscs.v4i1.851

Abstract

The development of Information Technology is currently felt in various fields, especially those related to computers. Technological developments also made several new innovations in the current era of globalization. Along with the development of technology, computers that were previously data processing tools systems have increase the capabilities. The usage of computers can increase efficiency and effectiveness in some jobs, so it is not surprising that many organizations or companies use official travel warrant. At Batuceper sub-district, in its office activities, official travel warrant is required when the employee will travel to a certain place. The existing system still using Word or spreadsheet application where the employee should edit the file where the employee want to travel and then input the file to Microsoft Excel, and it requires a lot of time. By making Information Systems of Official Travel warrant can facilitate users in making travel warrant, official travel receipts, official travel reports, recapitulation of official travel expenses, and better management of official travel.
FINANCIAL DATA MANAGEMENT INFORMATION SYSTEM FOR THE UMRAH AND HAJJ CONGREGATION Yuwan Jumaryadi; Bella Astuti; Tedjo Nugroho
IJISCS (International Journal of Information System and Computer Science) Vol 5, No 1 (2021): IJISCS (International Journal of Information System and Computer Science)
Publisher : STMIK Pringsewu Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/ijiscs.v5i1.974

Abstract

Recording data on congregation and finances on Travel AJA is currently still using the manual method, namely by recording on a ledger. The manual data entry process caused difficulty in the data search process, and this became a problem in Travel AJA. The research method used in this research is literary study, and field research such as observation, interviews, and documentation. The system development methodology used is waterfall, where stages carried out in the research is requirement analysis, design, coding, and testing. With the development of this system, congregation only need to confirm congregation installment and payment processes that have been made to the system. Congregation who have paid the Umrah or Hajj fees will get proof of installments and can be printed by the congregation.
Implementation of Simple Additive Weighting to Determine Priority for Handling Customer Complaints Yuwan Jumaryadi; Tedjo Nugroho
IJISTECH (International Journal of Information System and Technology) Vol 5, No 1 (2021): June
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (421.287 KB) | DOI: 10.30645/ijistech.v5i1.110

Abstract

The number of population is increasing, and the competition is getting tougher. It requires companies to remain able to survive and be able to compete with other companies, especially with companies that have the same line of business. The increasing use of the internet today has caused many changes in various fields. Many efforts are made by the company to survive, including by providing the best service to its customers. The use of existing technology for developing information systems for handling customer complaints is expected to help companies improve the quality of their products or services. In company management, it is important to provide good quality service in order to increase customer satisfaction. By determining the priority for handling customer complaints, it is expected to improve the Key Performance Indicator (KPI) of engineers. The decision-making process using the simple additive weighting method is carried out by weighting each criterion. This research is expected to determine the priority of handling customer complaints so that it can help engineers in determining the priorities for handling existing complaints.
FINANCIAL DATA MANAGEMENT INFORMATION SYSTEM FOR THE UMRAH AND HAJJ CONGREGATION Yuwan Jumaryadi; Bella Astuti; Tedjo Nugroho
IJISCS (International Journal of Information System and Computer Science) Vol 5, No 1 (2021): IJISCS (International Journal of Information System and Computer Science)
Publisher : Bakti Nusantara Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56327/ijiscs.v5i1.974

Abstract

Recording data on congregation and finances on Travel AJA is currently still using the manual method, namely by recording on a ledger. The manual data entry process caused difficulty in the data search process, and this became a problem in Travel AJA. The research method used in this research is literary study, and field research such as observation, interviews, and documentation. The system development methodology used is waterfall, where stages carried out in the research is requirement analysis, design, coding, and testing. With the development of this system, congregation only need to confirm congregation installment and payment processes that have been made to the system. Congregation who have paid the Umrah or Hajj fees will get proof of installments and can be printed by the congregation.
Co-Authors Achmad Fathoni Bella Astuti Jumaryadi, Yuwan