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All Journal Jurnal Admmirasi
Winanti Winanti
MARS UMY
Economics, Econometrics & Finance

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Pengaruh Kualitas Layanan Farmasi Terhadap Kepuasan Pasien Pada Pasien di Rumah Sakit Tipe D Yogyakarta Winanti Winanti
Jurnal Admmirasi Vol 5 No 2 (2021): ADMMRIRASI Journal December 2020 Edition
Publisher : Program Studi Magister Manajemen Rumah Sakit, Jenjang Pasca Sarjana (S2), Pasca Sarjana Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47638/admmirasi.v5i2.64

Abstract

Hospital pharmaceutical installation services play an important role in efforts to improve the quality of hospital services. The quality of hospital services affects patient satisfaction. This study aims to determine the effect of pharmaceutical service quality on outpatient satisfaction at D type Hospital in Yogyakarta. This type of research is quantitative. The population is all outpatients in D type Hospital. Retrieval of data using a questionnaire. Multivariate data analysis using multiple regression analysis. The results showed that the dimensions of pharmaceutical service quality that influence patient satisfaction are tangible. Dimensions of pharmaceutical service quality that do not affect patient satisfaction are reliability, responsiveness, assurance and empathy. In conclusion, pharmaceutical service quality (reliability, responsiveness, certainty, empathy and tangible manifestations) affect patient satisfaction with pharmaceutical services at D type Hospital Yogyakarta (t 7,239; p 0,000).
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