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Yohanes Viany E.21109021
UNTAN
Social Sciences

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PELAYANAN PASIEN RAWAT INAP DI RUMAH SAKIT SANTO ANTONIUS PONTIANAK Yohanes Viany E.21109021
PublikA, Jurnal Ilmu Administrasi Negara Vol 2, No 3 (2013): PublikA, Edisi Desember 2013
Publisher : FISIP Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/publika.v2i3.196

Abstract

Thisarticleis intendedtodeterminethe quality ofpatientcareatthe hospitalof Saint AnthonybornebyPT.JamsostekPontianakin West Kalimantancoversthreeaspectstodescribethe data/factsare encounteredin the hospitalof St. AnthonyPontianakin accordancewith what it isaboutquality of serviceare:a)    To knowandanalyzethe quality ofpatientcareatSt. AnthonyHospitalPontianakbyPT. JAMSOSTEKwestKalimantanseenfrom the aspect ofstructure.b)    Toidentify and analyzethe quality ofinpatient care atSt. AnthonyHospitalPontianakbyPT. JAMSOSTEKWestKalimantanseenfrom the aspect ofthe process.c)     To knowknow and analyzethe quality ofpatientcareatSt. AnthonyHospitalPontianakbyPT. JAMSOSTEKwestKalimantanseenfrom the aspect ofOutcome.The results showedthatallaspects of theservicesunder studyaffect thequalityandsatisfaction ofthe Social Securitypatients. The thirdaspect ofthestructure, processandoutcomegreatlyaffectservice satisfactioninfluence theexpectationsandrealitypesianparticipantswhoreceivedSocial Security. Although thequality of services providedby the hospitalof St. AnthonyPontianakagainstthe Social Securitypatientsnot fullymeet theexpectations ofthe Social SecuritypatientsbutHis ministryhas beenquitegood.Keywords: Quality of carein terms of aspectsStructure, ProcessandOutcome
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