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All Journal JURNAL AKUNTANSI DAN MANAJEMEN MUTIARA MADANI
R Rohwiyati
UNSA
Economics, Econometrics & Finance

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Pengaruh Aspek Tangibles, Responsiveness, Assurance dan Emphaty dalam Pelayanan Perbaikan Terhadap Kepuasan Pelanggan di Kantor Pusat Perusahaan Daerah Air Minum (Pdam) Kabupaten Karanganyar Fajar Wahyu Karyadi; Kim Budiwinarto; R Rohwiyati; Roch Mulyani; Astrid Widayani
JURNAL AKUNTANSI DAN MANAJEMEN MUTIARA MADANI Vol 6 No 2 (2018): Jurnal Akuntansi dan Manajemen Mutiara Madani
Publisher : SEKOLAH TINGGI ILMU EKONOMI NGANJUK

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In this research has the objective to determine the effect tangible aspects, responsiveness, assurance and empathy in service improvements to customer satisfaction in the Perusahaan Daerah Air Minum (PDAM) Karanganyar either partially or simultaneously. The hypothesis in this study are: Suspected tangible aspects, responsiveness, assurance and empathy in service improvements significant effect on customer satisfaction in the Perusahaan Daerah Air Minum (PDAM) Karanganyar either partially or simultaneously. Necessary data in this study are primary data obtained by questionnaire from a sample of 52 respondents. Analysis of the data used in this research is multiple linear regression,t test, F test and coefficient of determination. The results of data analysis in this study can be concluded that the tangible aspects, responsiveness, assurance and empathy in service improvements significant effect on customer satisfaction in the Perusahaan Daerah Air Minum (PDAM) Karanganyar either partially or simultaneously.
Pengaruh Extrinsic Reward terhadap Kepuasan Kerja Karyawan dengan Motivasi sebagai Variabel Mediasi (Studi pada Karyawan Restoran Mie Gacoan Surakarta) R Rohwiyati
JURNAL AKUNTANSI DAN MANAJEMEN MUTIARA MADANI Vol 7 No 2 (2019): Jurnal Akuntansi dan Manajemen Mutiara Madani
Publisher : SEKOLAH TINGGI ILMU EKONOMI NGANJUK

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The problem of this study that job satisfaction is declining, this is indicated by the high level of absenteeism and labor turnover. This research aims to analyses (1) significance effect of extrinsic reward on employee motivation (2) significance effect of extrinsic reward on employee job satisfaction (3) significance effect of motivation on employee job satisfaction (4) effect of extrinsic reward on employee job satisfaction, through motivation as mediating variable. This research using samples of 93 employee of the Mie Gacoan Restaurant in Surakarta city. Data collecting with questionnaire technique through validity and reliability test. To test the hypothesis using path analysis. Findings (1) extrinsic reward has significance effect on motivation, (2) extrinsic reward has significance effect on employee job satisfaction, (3) motivation has significance effect on employee job satisfaction, (4) motivation mediates the effect of extrinsic reward on employee job satisfaction. The contribution of this research can be used as a leadership policy to pay more attention to extrinsic rewards that can increase employee motivation and job satisfaction. This research can contribute to the development of human resource literature and as a reference for similar research.
Co-Authors Astrid Widayani Fajar Wahyu Karyadi Kim Budiwinarto Roch Mulyani