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All Journal JURNAL ADMINISTRASI PUBLIK JURNAL ILMU ADMINISTRASI (JIA) Jurnal Manajemen Pelayanan Publik
Novva Novita Plangiten
Dosen program studi administrasi Negara Fisip Unsrat
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT (STUDI KASUS PT. PLN (PERSERO) AREA MANADO) KOLOAY, DEASI; LENGKONG, FLORENCE DEISY JETTY; PLANGITEN, NOVVA NOVITA
JURNAL ADMINISTRASI PUBLIK Vol 4, No 63 (2018): JURNAL ADMINISTRASI PUBLIK
Publisher : Sam Ratulangi University

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ABSTRAK: Penelitian yang telah dilakukan bertujuan untuk menganalisis bagaimana PengaruhKualitas Pelayanan Terhadap Kepuasan Masyarakat (Studi Kasus PT. PLN Persero) AreaManado). Metode yang digunakan dalam penelitian ini adalah metode kuantitatif denganpendekatan korelasi dan regresi. Dalam penelitian ini, variabel yang digunakan adalah kualitaspelayanan sebagai variabel bebas sedangkan kepuasan masyarakat sebagai variabel terikat. Jadisampel dalam penelitian ini adalah masyarakat dan pegawai PT. PLN (persero) Area Manado yangberjumlah 35 orang. Berdasarkan hasil penelitiannya kualitas pelayanan berpengaruh positifterhadap kepuasan masyarakat yang ditunjukkan dengan persamaan regresi Ŷ= 12.069 + 0.452X+ e serta pengujian hipotesis dengan Uji-t yang menunjukan nilai thit (3.549) lebih dari nilai ttab(2.034) pada tingkat kekeliruhan 5% dan dk = 33, ditolaknya Ho dan HA diterima. Besar pengaruhditunjukkan dengan koefisien determinasi sebesar 0.276 yang mengandung makna sebanyak276%.Kata Kunci : Kualitas Pelayanan, Kepuasan Masyarakat.
PENGARUH KEPEMIMPINAN DAN MOTIVASI KERJA TERHADAP KEPUASAN KERJA PEGAWAI PADA SEKRETARIAT DAERAH KOTA TOMOHON Plangiten, Novva Novita
JURNAL ADMINISTRASI PUBLIK Vol 1, No 028 (2015)
Publisher : Sam Ratulangi University

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Abstract: Leadership Leadership Organization is a major factor and the first that affect an employeejob satisfaction. The better the leadership of the head of the Organization will be higher the jobsatisfaction felt by employeesThis study will use the survey method with quantitative approach using simple correlation andregression analysis.The magnitude of the effect of variable work motivation on employee job satisfaction variablesindicate that the coefficient of determination of 0.4436 (44.36%). This means that the variable of workmotivation significant effect on job satisfaction of 44.36%. Referring to the results of this study providethe sense that the efforts made by the leadership associated with the level of job satisfaction ofemployees already on the path to truth.Keywords: Leadership, Work Motivation and Job Satisfaction
Analisis Pemberdayaan Staf dalam Proses Pengambilan Keputusan dan Pengaruhnya Terhadap Produktivitas Organisasi Pada Sekretariat Daerah Kota Tomohon Plangiten, Novva Novita
JURNAL ILMU ADMINISTRASI (JIA) Vol 9, No 1 (2013)
Publisher : JURNAL ILMU ADMINISTRASI (JIA)

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Abstract: Leadership is the one of the important things in organization. It will work by cooperating leader and staff to reach many goals planned. Facts show that existency of the staff is less concerned. They are just as the tools of organization. This research using correlation method. Data is collected by using quetionaires and interviews. Respondent are 50 employees worked at the Secretary Office of Tomohon City. The conclusions are: (1) Staff empowerment correlates significantly with the organization productivity at 0,4761. (2) Decision making process correlates significantly with the organization productivity at 0,2704. (3) Staff empowerment correlates significantly with the decision making process ar 0,49. (4) Staf empowerment and decision making process simultancy correlates with the organization productivity at 0,4790. It means organization productivity improvement is influenced by the staff empowerment and decision making process. Based on these results, it is suggested that the government of Tomohon City for effective empowerment of staff in the decision making process needs to be applied with the best principles of complete staff work (completed staff work). Because with this method is the responsibility of staff to help make things easier for the leadership decision will be greater. Keywords : staff empowerment, decision making and organization productivity
Public Sector Organizational Capability in Developing Religious Tourism Villages in North Sulawesi Plangiten, Novva Novita; Londa, Very Yohanis
Jurnal Manajemen Pelayanan Publik Vol 10, No 1 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i1.66882

Abstract

Religious tourism has the potential to drive regional economic growth while strengthening cultural identity. Minahasa (regency), North Sulawesi, acquires several religious destinations of historical and spiritual value; however, their development remains constrained by the limited capability of the public sector. This study aims to analyze the organizational capability of the public sector in developing religious tourism villages, as well as to identify the opportunities and challenges involved. This research employs a qualitative approach with a case study design. Data were collected through in-depth interviews with government officials, local communities, religious tourism managers, and tourism business actors, complemented by field observations and secondary document analysis. Thematic analysis was applied to interpret the data. The findings reveal that public sector capability is still at a developing stage. Planning has been directed toward integrating religious tourism into regional development programs, yet it remains short-term oriented. Key obstacles include limited resources, inadequate infrastructure, weak inter-agency coordination, and insufficient digital promotion. On the contrary, opportunities arise from the growing interest in spiritual tourism, supportive sustainable tourism policies, and the presence of villages with historical religious sites. This study contributes to the literature on local wisdom-based tourism governance and recommends strengthening planning capacity, promoting digitalization, and fostering multi-stakeholder collaboration as strategies for sustainable development.
Co-Authors KOLOAY, DEASI LENGKONG, FLORENCE DEISY JETTY Londa, Very Yohanis