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KAJIAN PERILAKU BELANJA KONSUMEN MENGGUNAKAN TEKNIK ASOSIASI DI SUPERMARKET (STUDI KASUS: TOSERBA X). [STUDY OF CONSUMER SHOPPING BEHAVIOR USING ASSOCIATION TECHNIQUES IN SUPERMARKET (CASE STUDY: TOSERBA X)] Ronny Samsul Bahri; Laura Lahindah
DeReMa (Development Research of Management): Jurnal Manajemen Vol 15, No 2 (2020): SEPTEMBER
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v15i2.2424

Abstract

The development of retail companies in Indonesia is quite rapid causing the need for the use of data as a basis for decision making. As one of the developing retail stores, the floor display pattern has not been well managed and has not been linked to the pattern of consumer spending. Market basket analysis is one of the data mining method techniques to determine the association of consumer spending patterns in a purchase transaction. This study aims to determine whether there is an association pattern in each term of consumer spending in five divisions of supermarket products (all divisions, food, non-food, household or GMS & fresh). The term is divided into three, namely, term I (1-10), term II (11-20) and term III (21-month end). The data is processed using software Rapidminer version 5. The data processing results show an association relationship in several terms, namely all divisions in term I have influence, term II has no influence, term III has influence. Food division in term I has an influence, term II has no influence, term III has an effect. The nonfood division in term I has no influence, term II has no influence, term III has no effect. The GMS division in term I has no influence, term II has no influence, term III has no effect. The fresh division in term I has influence, term II has influence, term III has no effect. By using the results of the analysis, floor display and promotion patterns can be adjusted according to the consumer's shopping patterns. Abstrak dalam Bahasa Indonesia.Perkembangan perusahaan ritel di Indonesia yang cukup pesat menyebabkan perlunya pemanfaatan data sebagai dasar dalam pengambilan keputusan.  Sebagai salah satu toko ritel yang sedang berkembang, pola pemajangan floor diplay belum dikelola dengan baik dan belum dikaitkan dengan pola belanja konsumennya.  Market basket analysis merupakan salah satu teknik metoda data mining untuk menentukan hubungan asosiasi pola belanja kosumen dalam suatu transaksi pembelian.  Penelitian ini bertujuan untuk mengetahui apakah terdapat pola asosiasi pada setiap termin pembelanjaan konsumen pada lima divisi produk supermarket (seluruh divisi, food, nonfood, household atau GMS & fresh). Termin terbagi menjadi tiga yaitu, termin I (tanggal 1-10), termin II (tanggal 11-20) dan termin III (tanggal 21-akhir bulan).  Data diolah dengan menggunakan Software Rapidminer versi 5. Hasil pengolahan data menunjukkan adanya hubungan asosiasi pada beberapa termin yaitu Seluruh divisi dalam termin I ada pengaruh, termin II tidak ada pengaruh, termin III ada pengaruh. Divisi food dalam termin I ada pengaruh, termin II tidak ada pengaruh, termin III ada pengaruh.  Divisi nonfood dalam termin I tidak ada pengaruh, termin II tidak ada pengaruh, termin III tidak ada pengaruh. Divisi GMS dalam termin I ada pengaruh, termin II tidak ada pengaruh, termin III tidak ada pengaruh. Divisi fresh dalam termin I ada pengaruh, termin II ada pengaruh, termin III tidak ada pengaruh. Dengan menggunakan hasil analisis, pola pemajangan floor display dan promosi dapat diselaraskan sesuai dengan pola belanja konsumen tersebut.
Cross Channel Integration Dalam Meningkatkan Retensi Pelanggan Pada Industri Ritel Ronny Samsul Bahri; Laura Lahindah
Ekonomi, Keuangan, Investasi dan Syariah (EKUITAS) Vol 3 No 3 (2022): February 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/ekuitas.v3i3.1220

Abstract

In today's challenge, retailers are starting to use an omnichannel strategy that utilizes Cross-Channel Integration (CCI) to coordinate various retail channels and retain customers. CCI is designed to improve customer access and interaction with online and offline channels during the shopping process. This strategy is done to improve customer experience and increase Customers Retention (CR) which is the core goal of CCI. This research is a causal- comparative study to find out whether there is an influence between Cross Channel Integration on Customer Retention. The survey was conducted on 83 consumers who have used online and offline retail channels such as IKEA and Ace Hardware. By distributing questionnaires online, it was found that CCI had a positive effect on CR. This proves that the omnichannel retail strategy by utilizing CCI is one of the goals in increasing retail consumer retention in shopping
Pengaruh Kemudahan Menggunakan Teknologi Dan Manfaat Menggunakan Teknologi Terhadap Kepercayaan (Studi Kasus Pada Konsumen Ritel) Laura Lahindah; Ronny Samsul Bahri
Jurnal Ekonomi Manajemen Perbankan Vol 4, No 2 (2022): JEMPER Juli - Desember
Publisher : Prodi Manajemen S1 dan D3 Keuangan & Perbankan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jemper.v4i2.2012

Abstract

The development of the retail business is very important in supporting Indonesia's economic growth.  In the context of changing shopping behavior patterns since the COVID-19 pandemic, Information and Communication Technology plays an important role. In the transformation process from offline shopping behavior patterns to online, trust becomes one of the important variables in the process. Trust can be defined as a specific set of beliefs related to the integrity, benevolence, and abilities of the other party. Trust is influenced by several variables including the ease of use of ICT and the benefits of using ICT which ultimately makes consumers believe in the retailer's ability to meet their needs. This study aims to determine whether there is an influence between the ease of using ICT on trust and the benefits of using ICT on trust. The survey was conducted on 41 retail consumers who have experienced shopping on online and offline channels. The results show that there is an influence between the ease of using ICT on trust, and there is influence between the benefits of using ICT on trust Keywords: Trust, Perceive Ease Of Used, Perceive Ease Of Usefulness, Retail
Assessment of Human Resource Management Functions at RSUD Datu Sanggul Jefry Sondang Kembaren; Ronny Samsul Bahri
Journal Of Social Science (JoSS) Vol 3 No 11 (2024): JOSS
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v3i11.384

Abstract

The public sector, particularly hospitals, plays a crucial role in the provision of quality health services. However, many hospitals, including RSUD Datu Sanggul, face challenges in human resource management (HRM) that result in service performance. This study aims to analyze the functions of human resource management (HRM) in the Regional General Hospital (RSUD) Datu Sanggul and its impact on service performance, especially in the Surgical Poly. The method used is a qualitative approach with an exploratory design. Data were collected through observation, questionnaires, and documentation studies, involving 14 hospital leaders as respondents. The results showed that the recruitment and selection process of medical personnel at RSUD Datu Sanggul was still less than optimal, with several inequities and competency mismatches. The implementation of training and development programs for medical personnel recorded activities, but the evaluation of the results was minimal, indicating a lack of impact on performance improvement. In addition, performance appraisal systems and compensation policies also need to be improved to attract and retain medical personnel. This study provides recommendations to improve transparency and standards in the recruitment process, training evaluation, and compensation policy adjustments in order to improve the quality of health services at RSUD Datu Sanggul
Pengaruh Persepsi Kemudahan, Kegunaan, Risiko Dan Fitur Spesifik Terhadap Loyalitas Nasabah Pengguna Mobile Banking Bank X : Peran Mediasi Kepuasan Dan Moderasi Literasi Digital Bobbie Handoyo; Ronny Samsul Bahri
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 2 (2024): Jurnal Ekonomi Manajemen Sistem Informasi (November - Desember 2024)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i2.3533

Abstract

Setiap Bank mempunyai tujuan yang sama baik jangka pendek maupun jangka panjang yaitu untuk memaksimumkan dan meningkatkan keuntungan. Kinerja bank merupakan hal yang sangat penting dalam bisnis perbankan untuk menunjukkan kredibilitasnya agar mendorong masyarakat menggunakan jasa bank tersebut. Salah satu hal penting dalam penunjang keuntungan perbangkan ialah sarana dan prasarana yang digunakan bank untuk menarik minat nasabahnya, antara lain dengan fasilitas digital seperti mobile banking. Tujuan dari penelitian ini untuk mengetahui pengaruh Pengaruh Persepsi Kemudahan, Kegunaan Dan Kepuasan Terhadap Loyalitas Nasabah Pengguna Mobile Banking Bank X. Teknik analisis data yang digunakan dalam penelitian ini adalah metode kuantitatif dengan pendekatan asosiatif. Metode pengukuran kepuasan nasabah menggunakan, Survei kepuasan pelanggan, Net Promoter Score (NPS), Customer Effort Score (CES), Analisis sentiment, Tingkat penggunaan dan retensi, dan Indeks kepuasan pelanggan. Hasil penelitian ini akan menunjukkan sejauh mana kemudahan, kegunaan dan kepuasan yang diberikan bank mempengaruhi loyalitas nasabah terhadap pihak perbankan, yang pada hakikatnya ketiga aspek tersebut mejadi penyokong pada bank x untuk bersaing di era digitalisasi saat ini. Dan seharusnya ketiga aspek ini berjalan beriringan untuk mencapai hasil yang diinginkan.