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All Journal Jurnal Kebidanan NERSMID: Jurnal Keperwatan dan Kebidanan
Novie Setianingsih
Universitas Indonesia
Health Professions Neuroscience Nursing Public Health Veterinary

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Faktor-Faktor Yang Berhubungan Dengan Persepsi Kualitas Pelayanan Di Puskesmas Cilegon Tahun 2020 Novie Setianingsih; Sudarto Ronoatmodjo
NERSMID : Jurnal Keperawatan dan Kebidanan Vol. 4 No. 1 (2021): Mei
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Abstract

Public health centres (Puskesmas) are one of the most important health service facilities for people in Indonesia, therefore it is important to improve the access of communities towards good quality health services, including access to basic health services. The service quality of Public health centres must stem from the needs and expectations of the general public. Parasuraman et al identified 5 components in service quality, namely: Tangiblity, Reliability, Responsiveness, Assurance and Emphaty. The purpose of this study was to determine the factors associated with the perception of outpatients towards the service quality at Cilegon. The sample for this study were patients who underwent treatment in the Public Health Centers, aged ≥ 17 years, and as many as 258 respondents. The results of the study showed a proportion of 46.1% who had a good perception towards the quality of outpatient services at the Cilegon Community Health Center. Univariate analysis showed a proportion of 44.2% who had a good perception in the physical evidence component, a proportion of 74% who had a good perception in the reliability component, a proportion of 76.7% who had a good perception in the responsiveness component, a proportion of 78.7% who had a good perception in the assurance component and a proportion of 81.8% who had a good perception in the empathy component. Bivariate analysis found a relationship between internal factors and the perception of the health service quality, namely interest (p = 0.005, PR = 4.138), expectation (p = 0.005, PR = 9.301), and knowledge (p = 0.005, PR = 6.89). The most dominant factor related to perception is expectation.
Midwifes’ Antenatal Service Perfomance on Standard Based Management and Recognition Novie Setianingsih; Sudarto Ronoatmodjo
Jurnal Kebidanan Vol 13, No 2 (2024): August 2024
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jk.13.2.2024.95-104

Abstract

The evaluation of antenatal services held by midwives in Cilegon uses standard based management and recognition (SBMR). The purpose of this study was to determine the performance of community midwives in providing antenatal services based on the SBMR at Cilegon Helath post in 2021. The research method used a qualitative approach. The performance of the midwife was observed, followed by interviews, and follow ups to other informants using interviews and discussions. This research was carried out in Cilegon and Citangkil 2 Primary Healthcare Centers, Cilegon City. The main informants in this study were the community midwives, the key informants were the head of the community midwives, the head of Primary Healthcare Centers, and the Head of the Family Health Department. The performance of the midwives in accepting and communicating pregnant women with respect and kindness has been carried out well. Likewise, the implementation of the physical examination, obstetric examination and planning for the next visit was also good. Meanwhile, the performance of midwives in anamesis and assessment, counseling and delivery planning was still not up to the standard, according to the informant it is caused by the large number of pregnant women and the limited amount of health personnel. Anamnesis can assist assessment and proper diagnosis. According to the informants, the performance aspects that are still not up to standard can be improved by submitting a two-day schedule for the health post, adding the number of health personnel, the use of communication media and periodic performance appraisals.
Co-Authors Sudarto Ronoatmodjo