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All Journal Jurnal Manajemen
Farruk Rastha Pradipta
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Economics, Econometrics & Finance

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PENGARUH KEPUASAN KERJA DAN KEPRIBADIAN TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL PEMEDIASI (STUDI KASUS PADA KARYAWAN PT. BHUMI MERAPI AGROWISATA) Rahmawati Riantisari; arifin arifin; Farruk Rastha Pradipta
Jurnal Manajemen Vol 11 No 1 (2021): JURNAL MANAJEMEN VOL. 11 NO. 1 JUNI 2021
Publisher : Fakultas Ekonomi Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26460/jm.v11i1.1620

Abstract

This study aims to determine the effect of job satisfaction and personality on Organizational Citizenship Behavior (OCB) with organizational commitment as a mediating variable: a case study on PT. Bhumi Merapi Agrowisata(2019). This study uses a causal relationship, while the analytical tool used is path analysis. Data taken through the distribution of questionnaires given to all employees of PT. Bhumi Merapi Agrowisata totaling 30 people. The results showed that job satisfaction has a positive effect on OCB, job satisfaction has a positive effect on organizational commitment, personality has a positive effect on OCB, personality has a positive effect on organizational commitment, organizational commitment has a negative effect on OCB and organizational commitment is a mediating variable of the effect of job satisfaction and personality on OCB. As an improvement effort, it is suggested by PT. Bhumi Merapi Agrowisata to enhance OCB behavior, it is suggested to pay more attention to the organizational commitment of its employees through providing job satisfaction. Keywords: job satisfaction, personality, organizational commitment, organizational citizenship behavior (OCB), causal relationships, path analysis
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN MENGGUNAKAN JASA APOTEK FITRI TEMANGGUNG FARRUK RASTHA PRADIPTA
Jurnal Manajemen Vol 9 No 2 (2019): JURNAL MANAJEMEN VOL. 9 NO. 2 DESEMBER 2019
Publisher : Fakultas Ekonomi Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26460/jm.v9i2.1280

Abstract

ABSTRACTThis study aimed to see if there are service quality affects customer satisfaction in using the services of Pharmacy Fitri Temanggung. Subjects in this study is that consumers Pharmacy Fitri Temaggung aged 18-60 years; purchase drugs at private expense; able to read, write, and communicate well; and willing to fill out a questionnaire. The samples used in this study was 116 subjects. Measurements in this study was performed using a questionnaire based on the variables used. Data were analyzed using classical assumption test and multiple regression analysis. Based on the analysis and discussion of the quality of service showed that the appearance of Pharmacy, Hospitality Officer, Drug Information Service at the pharmacy, Availability of Medicines in Pharmacies, Pharmacy Services and Speed affects customer satisfaction in using Pharmacy Fitri Temanggung.Keywords: Service Quality, Appearance Pharmacy, Hospitality Officer, Service Drug Information, Drug Availability, Speed Service, Customer Satisfaction.
Co-Authors Arifin Arifin Rahmawati Riantisari