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All Journal Tech-E Systemic: Information System and Informatics Journal
Harriansyah Harriansyah
Sekolah Tinggi Teknologi Informasi NIIT
Computer Science & IT

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Pengembangan Sistem Arsip Digital dalam Meningkatkan Pelayanan Publik Menggunakan Extreme Programming Arisantoso Arisantoso; Jefri Rahmadian; Harriansyah Harriansyah; Dwi Sidik Permana; Imam Ahmad
Tech-E Vol. 5 No. 2 (2022): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/te.v5i1.941

Abstract

The process of filing a letter is usually done by recording it in an archive book, then the letter is stored in a place or filing cabinet that has been provided. This is considered not optimal, in providing correspondence services that are needed by the community. Due to the limited staff working in the village office, the process takes a long time. This research discussed how to create and design digital archive applications and correspondence starting from data collection methods (interviews, observations and documentation) using extreme programming development methods, system design using UML with Use case Diagram design model, and CRC Card. TRITAM model test results that have been conducted involving 16 respondents showed results of 82.56% with good criteria. From the results of these tests showed good results for prototype users for the mail filing system.
Studi Dan Analisa Faktor-faktor Yang Mempengaruhi Kepuasan Pelanggan Pada Sistem Informasi Penjualan Online (e-Commerce) Pada CV Selaras Batik Himawan Wijaya; Omar Pahlevi; Harriansyah Harriansyah
Systemic: Information System and Informatics Journal Vol. 5 No. 2 (2019): Desember
Publisher : Program Studi Sistem Informasi Fakultas Sains dan Teknologi, UIN Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (488.519 KB) | DOI: 10.29080/systemic.v5i2.774

Abstract

Online or e-commerce businesses in Indonesia continue to seek ideas and innovations to increase the number of customers and also retain old customers, so that it is expected to increase the volume of sales transactions and ultimately provide benefits for e-commerce companies. Research conducted by researchers is a continuation of research from previous research conducted in 2014, where research conducted on this occasion is one form of evaluation of services that have been carried out by CV. Selaras Batik to its customers, so as to provide data and information on satisfaction customers who have made a purchase transaction. Where in this study customer satisfaction factors that will be the focus of the study will be divided into 4 categories which is product factors, price factors, delivery time speed factors and also after sales service factors. Where the four factors are considered factors that can affect customer satisfaction to continue to make transactions in CV. Selaras Batik. The research method that will be used in this research is a combination of sampling data and descriptive analysis, so that this research can produce feedback from customers of CV. Selaras Batik and also can be an optimal marketing strategy for CV. Selaras Batik management to continue to exist amid world competition ecommerce is increasingly stringent and competitive.
Co-Authors Arisantoso Arisantoso Dwi Sidik Permana Himawan Wijaya Imam Ahmad Jefri Rahmadian Omar Pahlevi