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Tugiman Tugiman
Universitas Buddhi Dharma
Computer Science & IT

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Journal : Tech-E

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Implementation of Ecommerce on Small and Medium Enterprise Tugiman Tugiman; Dellih Wijaya; Yakub Yakub
Tech-E Vol 4 No 2 (2021): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31253/te.v4i2.538

Abstract

The trend of information system development and technological developments is continuously increasing. Every person or business actor must continuously update the technology. Based on the published results of a survey conducted by Indonesian Internet Service Providers Association at the end of 2018, internet users in Indonesia reached 171.17 million from 264.16 million people or 64.8% of the total population.. Related to this, the researchers conducted research on the implementation of e-commerce in Small and Medium Enterprise. Testing of this study uses the User Acceptance Test. The method that the authors do is by making a system that is applied to Small and Medium Enterprise. Untuk mengetahui mengenai penerimaan sistem dan kegunaannya yang berkaitan dengan e-commerce penulis menggunakan metode kuesioner. Based on the black box examiner all test results show valid, while the examiner using the User Acceptance Test produces a number of 80.5% with good criteria. The answers used in this study may be 39 people
Customer Relationship Management Information System in Medika Lestari Hospitals Tugiman Tugiman; Amat Basri; Benny Daniawan
Tech-E Vol 3 No 2 (2020): Tech-E
Publisher : Fakultas Sains dan Teknologi-Universitas Buddhi Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (508.761 KB) | DOI: 10.31253/te.v3i2.324

Abstract

Marketing strategies based on efforts to create relationships between companies and customers are better known as Customer Relationship Management (CRM). CRM is a corporate strategy used to pamper customers so they don't look away. This study wants to find out and improve relations between hospitals and patients. Besides that, by building this system, can it affect customer / patient satisfaction. The quality of information systems is measured using the ISO 9126 model by adapting four characteristics of software quality: Functionality, Reliability, Usability, and Efficiency. The system development method uses the Rapid Application Development (RAD) model. Researchers will conduct system analysis and design using the Unified Model Language (UML), then coding with the PHP programming language and MySQL database, as well as collecting data using a questionnaire, and testing the system using the Blackbox Testing model. Based on testing using ISO 9126 the results are functionality (83%), Reliability (86%), Usability (87%), and Efficiency (83%). Overall the results are 85% (very good).
Co-Authors Amat Basri Benny Daniawan Dellih Wijaya Kelvin Tarta Winaga Yakub Yakub