Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Kontigensi: Jurnal Ilmiah Manajemen
Siti Aisah
Program Studi Administrasi Bisnis, Institut Ilmu Sosial dan Manajemen Stiami, Jakarta Institut Ilmu Sosial dan Manajemen Stiami, Jakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Effect of Customer Trust and Service Quality on Online Transportation Consumer Satisfaction on Stiami Institute Students Siti Aisah; Resista Vikaliana; Eman Sulaeman Nasim
Kontigensi : Jurnal Ilmiah Manajemen Vol 9 No 2 (2021): Kontigensi: Jurnal Ilmiah Manajemen
Publisher : Program Doktor Ilmu Manajemen, Universitas Pasundan, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jimk.v9i2.200

Abstract

This study aims to determine the effect of customer trust and service quality on consumer satisfaction of online grab transportation among students of the Stiami Institute. The population in this study were some students of the Stiami Institute with a total sample of 145 respondents who were selected using the accidental sampling technique. Data was collected through questionnaires in which each respondent was given 29 questions. Based on hypothesis testing using t-test, it is known that customer trust and service quality have a significant effect on customer satisfaction. Based on the results of the f test, it is known that all the independent variables in this study have a significant effect on consumer satisfaction. R Square value of 0
Co-Authors Nasim, Eman Sulaeman Resista Vikaliana