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Kinerja Grafik X-Bar menggunakan Variabel Parameter dan Double Sampling dengan Pendekatan Rantai Markov Wardatus Syarifah
MAJAMATH: Jurnal Matematika dan Pendidikan Matematika Vol. 4 No. 2 (2021): Vol. 4 No. 2 September 2021
Publisher : Prodi Pendidikan matematika Universitas Islam Majapahit (UNIM), Mojokerto, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36815/majamath.v4i2.1403

Abstract

X-bar control chart is one of the means used to resolve problems or detect specific causes that might occur in the production process. When using charts X-bar, there are situations where the average process can diverge. If the average process of the irregularities, it takes a complex approach involving Markov chains to evaluate the properties of graphs X-bar. In this research discusses the performance of the graph X-bar using Variable Parameters and Double Sampling with Markov chain approach. Stages used is determine the state Variables Parameters and Double Sampling, making a transition matrix for Variable Parameter and Double Sampling, determining Average Time of Cycle and Average Time to Signal, comparison test, conclusions and suggestions. By comparing Variables Parameters and Double Sampling obtained a good method to use for a particular situation on the graph X-bar, that is when a small sample size using Variable Parameters and when a large sample size using Double sampling.
PENGARUH KUALITAS PELAYANAN DAN BRAND IMAGE TERHADAP LOYALITAS NASABAH DENGAN PENGETAHUAN PRODUK SEBAGAI VARIABEL MODERASI (STUDI KASUS BPRS BHAKTI SUMEKAR KANTOR CABANG PRAGAAN): THE INFLUENCE OF SERVICE QUALITY AND BRAND IMAGE ON CUSTOMER LOYALTY WITH PRODUCT KNOWLEDGE AS A MODERATING VARIABLE (CASE STUDY BPRS BHAKTI SUMEKAR PRAGAAN BRANCH OFFICE) Ifatul Muzarkosah; Wardatus Syarifah
NISBAH: Jurnal Perbanka Syariah Vol. 8 No. 1 (2022): NISBAH: Jurnal Perbankan Syariah
Publisher : Sharia Banking Study Program, Faculty of Islamic Economics, Djuanda University, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jn.v8i1.5723

Abstract

Penelitian ini bertujuan untuk mengetahui apakah kualitas pelayanan, brand image dan pengetahuan produk berpengaruh terhadap loyalitas nasabah BPRS Bhakti Sumekar Kantor Cabang Pragaan dan Apakah pengetahuan produk dapat memoderasi kualitas pelayanan dan brand imageĀ  terhadap loyalitas nasabah BPRS Bhakti Sumekar Kantor Cabang Pragaan. Penelitian ini termasuk jenis penelitian kausal, menggunakan teknik yang jumlah respondennya 45 responden. Sedangkan tekhnik pengumpulan datanya menggunakan kuesioner atau angket. Kemudian data tersebut dianalisis dengan analisis statistik untuk memberikan interpretasi data, serta menarik kesimpulan dari data yang dihasilkan analisis statistik ini menggunakan regresi linier berganda (moderasi). Hasil penelitian ini menyatakan bahwa kualitas pelayanan dan brand image berpengaruh terhadap loyalitas BPRS Bhakti Sumekar Kantor Cabang Pragaan nasabah dengan nilai signifikasi masing-masing 0.005, 0.00. Pengetahuan produk dapat memoderasi kualitas pelayanan dan brand image terhadap loyalitas nasabah BPRS Bhakti Sumekar Kantor Cabang Pragaan dengan nilai signifikasi masing- masing 0.003, 0.000. Sedangkan pengetahuan produk tidak berpengaruh signifikan terhadap loyalitas nasabah karna nilai signifikansi >0.05 yaitu 0.063.
PEMODELAN MATEMATIKA UNTUK NETWORKING DAN KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA TABUNGAN DEPOSITO MUDHARABAH: Studi Kasus Bank Syariah Indonesia KCP Sumenep Trunojoyo 1 Wardatus Syarifah; Zaitunah Zaitunah
Jurnal Lebesgue : Jurnal Ilmiah Pendidikan Matematika, Matematika dan Statistika Vol. 4 No. 1 (2023): Jurnal Lebesgue : Jurnal Ilmiah Pendidikan Matematika, Matematika dan Statistik
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/lb.v4i1.238

Abstract

Networking is a method that can be used to optimize the planning and network of a manager to schedule and supervise work activities. By achieving a high level of customer satisfaction and can prevent customer turnover. Regression analysis is a statistical process for estimating the relationship between variables, namely in the form of modeling techniques and analyzing several variables on the basis of the form of the relationship between one dependent variable and one or more independent variable. The purpose of this study is to obtain a mathematical model of the purpose of this study is to obtain a mathematical model of networking and service quality on customer satisfaction and to find out what factors have the most influence on networking and service quality on customer satisfaction. The results of calculations using regression analysis obtained a mathematical model of networking and service quality on customer satisfaction, namely Y = 28,987 + 0.403(X1) + 0.155 (X2). With a significant level of all positive variables 0.000 <0.05