Article Per Year (5 Year)
p-Index From 2020 - 2025
1.555
P-Index
This Author published in this journals
All Journal JURIKOM (Jurnal Riset Komputer) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Sistem Komputer dan Informatika (JSON)
Joy Nashar Utama Jaya
STMIK Borneo Internasional, Balikpapan
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 6 Documents
Search
Journal : JURIKOM (Jurnal Riset Komputer)

 1 
Evaluasi Kinerja Sistem Informasi Aplikasi Shopee Menggunakan Metode PIECES Framework Putri Melinda; Joy Nashar Utama Jaya; Adi Hermawansyah
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4049

Abstract

Currently, the competition for E-commerce platforms is getting tougher since the outbreak of the covid-19 pandemic, so many E-commerce companies are faced with various opportunities and threats both from within and from abroad. The use of the Shopee Application as an object of research is because Shopee is most accessed by young people where in 2021, according to the author, the Shoppe Application will experience a problem if it is used simultaneously when holding a big sale campaign. This study aims to measure the relationship between System Performance Evaluation using the PIECES framework method which includes 6 dimensions of performance, information, economics, control and security, efficiency, and service variables on Shopee's E-commerce Applications, which aims to determine the level of Application System Performance in terms of weaknesses, strengths and analyze what components need to be improved. This study uses the PIECES Framework method in analyzing data, the use of the PIECES framework method is very suitable in analyzing each system variable under study because it can provide real results on the effectiveness of the system used by the company. User satisfaction with mobile application-based services is measured by the PIECES framework to determine the level of user satisfaction with services. The results of research using the PIECES Framework resulted in an average score of 4.26 with a Likert scale. So service users are categorized as PUAS for the Shoppe application information system service
Analisis Kepuasan Aplikasi Anjungan Pasien AWS Berbasis Website Menggunakan Metode WEBQUAL 4.0 Usman Usman; Joy Nashar Utama Jaya; Aditya Pratama
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4063

Abstract

The use of the Website-based AWS Patient Pavilion application that has been implemented by Abdul Wahab Syahrani Hospital in providing services is one example or form of information technology advancement. To find out the quality of a Website-based application that has been implemented by the hospital, it is necessary to take measurements. By measuring the quality of the AWS Patient Pavilion Website, it is possible to know the level of satisfaction based on the perception of the end user.In this research, the researcher uses the WebQual method which has been modified by adding user satisfaction variables with three main dimensions of WebQual 4.0, namely Usability, Information, Service Interaction. This research was conducted at Abdul Wahab Syahrani Hospital. Data was collected by using questionnaires. The population of this study were patients who were in a halfway house as users of the AWS Patient Pavilion Website. The results of this research are suggestions for website development
Analisis Kepuasan Pelayanan Go-Food dengan Menggunakan PIECES Framework pada Mahasiswa/i STMIK BI Arni Septiana Putri; Joy Nashar Utama Jaya; Hafes Aria Akbar
JURIKOM (Jurnal Riset Komputer) Vol 9, No 3 (2022): Juni 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i3.4109

Abstract

In this modern era, transportation is one of the most important means of transportation in daily activities, especially in urban areas. This study focuses on analyzing the level of satisfaction of GoFood users or consumers, especially those who use GoFood services at STMIK BI Balikpapan. The results of the PIECES analysis are in the form of documents that become recommendations for improvements to be made to the system and then developed to improve the existing system. This study uses a quantitative descriptive method which aims to describe, summarize, various conditions, various situations and various variables that arise in the community which are the object of research based on the perceptions of respondents who use Go-food services to STMIK BI Balikpapan students. Based on the results of the calculation of the list of statements that have been distributed to respondents who are Go-food service users with a variable with an average value of 4.06 which is included in the satisfied category. The implementation of the information system currently used by STMIK BI Balikpapan students based on the PIECES framework has been going well. So the results of the calculation of the level of satisfaction of Go-food service users are at an average value of 4.06, where in the range of scores can be categorized as satisfied with Go-food service users as a medium for sharing information
Penerapan Metode Pieces Framework Sebagai Evaluasi Tingkat Kepuasan Pengguna Aplikasi Seabank di Balikpapan Nurhalisa Sakir; Joy Nashar Utama Jaya; Nuorma Wahyuni
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4047

Abstract

SeaBank is a digital banking application that helps the people of Balikpapan carry out financial activities ranging from saving to payments anytime, anywhere via mobile phones. SeaBank's first product was a savings account. This makes it easy to manage your daily financial activities and provides savings in accounts with high interest rates. The SeaBank application can be installed on smartphones such as Android and iOS. Just connect to the internet and access SeaBank and you are ready in minutes. The SeaBank application has many menus, including: The SeaBank application needs to identify problems to find out how satisfied users are with the SeaBank application. One of the evaluation methods is the PIECES method (performance, information, economy, control, efficiency, service). You can determine user satisfaction for each domain based on the PIECES method, which consists of performance, information, economy, control, efficiency, and service in measuring user satisfaction for SeaBank applications. Equal performance. A value of 4.36 receives a value of 4.28, the economy receives a value of 4.35, controlling a value of 4.34, streamlining a value of 4.31 and services of a value of 4.22. So that the average value obtained is 4.31, it can be categorized as satisfied users. The SeaBank application plays a big role in increasing user satisfaction for the SeaBank application and provides satisfaction and positive feedback to application users
Efektivitas Penerapan Sistem Informasi Debitur (SID) BRI Dalam Kebijaksanaan Pemberian Kredit Menggunakan COBIT 5 Domain DSS (Deliver, Service, Support) Rezvina Auliyah; Joy Nashar Utama Jaya; Surmiati Surmiati
JURIKOM (Jurnal Riset Komputer) Vol 9, No 2 (2022): April 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i2.4035

Abstract

The rapid development of information technology has encouraged Bank Rakyat Indonesia to facilitate services to the community, especially in the credit sector. Credit activity is an activity where the public gives a trust to the bank for funds or money invested is guaranteed to be safe and can be withdrawn at any time if funds are needed. . Banking activities are activities that prioritize the principles of trust and prudence. The principle of trust is a principle that arises due to the trust given by customers to banking business activities to manage public funds and trust to channel these funds back to the community. granting credit will pose a big risk for banks, but credit is a business owned by banks that are very reliable. The steps that can be taken by the bank in analyzing the feasibility of granting a credit is to use the principle of 5 c. 5 c consists of the characteristics of capital, capacity, collateral, and condition of economy. Not only that. Apart from these principles, banks are also considering granting credit using a computerized information system called the debtor information system (SID). In this study, the method used was descriptive quantitative. The data collection technique used is distributing questionnaires to users of the SID BRI application. The focus of this research includes service efficiency, service procedures, and employee responsiveness. In this study, measurements were carried out using the COBIT 5 framework in the DSS domain with a Likert scale resulting in an average score of 3.62. So service users are categorized as HIGH or satisfied with SID BRI services in helping provide credit decisions. The results show that the effectiveness of SID BRI has been effective
Analisis Tingkat Penggunaan Aplikasi MiChat Sebagai Sarana Media Bisnis Prostitusi Online Menggunakan Metode TAM Andika Agus Yudhistira; Joy Nashar Utama Jaya
JURIKOM (Jurnal Riset Komputer) Vol 9, No 3 (2022): Juni 2022
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v9i3.4159

Abstract

The development of Information and Communication Technology has had a great impact on human life, with these technological advances, it has changed the way large and small-scale business actors turn to businesses that are considered haram, namely online prostitution. Social media as one of the technological developments has provided GPS features that can make it easier for users to find other users around, one of which is the MiChat application. This application is one of the applications that is misused as a means of online prostitution business media in various regions and one of them is North Penajam Paser Regency. This study aims to identify and describe the business processes used in the MiChat application, and the misuse of MiChat as a means of online prostitution. This study uses the TAM (Technology Acceptance Model) method. The sources of data used are primary and secondary data obtained from respondents and the study of literature which is the author's reference
Co-Authors Adi Hermawansyah Aditya Pratama Andika Agus Yudhistira Arni Septiana Putri Darmansyah Diva Putri Harianto Fara Della Nur Annisa Hafes Aria Akbar Ngakan Made Bayu Aditya Nuorma Wahyuni Nur Cahyono Nurhalisa Sakir Putri Melinda Rezvina Auliyah Sherly Silviani Surmiati Usman Usman