Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Cecep Budiman
Institut Transportasi dan Logistik Trisakti, Jakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Kinerja Kualitas Layanan Logistik dalam Menciptakan Word of Mouth dan Repurchase Intention Hardiyansyah Hardiyansyah; Cecep Budiman
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 6, No 1 (2019): MARET
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v6i1.297

Abstract

This study aims to examine the service quality performance to creat word of mouth and repurchase intentions in freight forwarding companies in Jakarta. The method of collecting data using a questionnaire and distributed to 150 people who are shipping services in Jakarta. The analysis method uses path analysis and mediation testing. All data are is valid, reliable and normally distributed. The results showed that there was an effect on the quality of logistics service quality in creating positive word of mouth and repurchase behavior in freight forwarding companies in Jakarta.
Co-Authors Hardiyansyah Hardiyansyah