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All Journal KESANS : International Journal of Health and Science Journal of Health Innovation and Environmental Education
Santiago Jorge Pereira
Universidade da Paz
Humanities Chemistry Education Environmental Science Health Professions Medicine & Pharmacology Physics Public Health

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Patients Satisfaction towards Health Service at the Out-patient Department of Hospital National Guido Valadares (HNGV), Timor-Leste. Santiago Jorge Pereira; Charuwan Tadedej; Jutatip Sillabutra; Santawan Asavaroengchai
Jurnal KESANS : Kesehatan dan Sains Vol 1 No 7 (2022): KESANS : International Journal of Health and Science
Publisher : Rifa'Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54543/kesans.v1i7.52

Abstract

This study aimed to assess patient’s satisfaction towards health services at the Out-Patient Department of Hospital National Guido Valadares (HNGV) Timor-Leste. The research design was a cross-sectional study. Collected data from 206 outpatient consuming the OPD services at Hospital National Guido Valadares (HNGV), Timor-Leste, using interview method with structured questionnaire. Descriptive statistics and Chi-square test were used to analyze general, enabling factors, the need factors and association between satisfaction levels. Overall patient’s satisfaction was 77%. Patients had high satisfaction and low satisfaction were 55.8% and 44.2% respectively. The four components; convenience (85.4%), courtesy (64.6%), quality of care (55.8%) and only physical environment (47.6%) was low satisfaction. Regarding patients’ attitude was associated with satisfaction level (p-value = 0.001), more than half of patients (50.5%) had good attitude while less than half of them (49.5%) had poor attitude. Overall expectation was associated with satisfaction level (p-value = 0.001), patients with high expectation had high satisfaction (81.9%) and only (28.7%) of patient had low expectation. The health care service is the important part which should be improved by the hospital because it is the basic of service. Good or bad of health care service can influence the level of satisfaction. The hospital should improve the physical environment including; the atmosphere of this OPD should be clean, sitting chairs should be available at the waiting area and if possible arrange the television program to give health information in the sitting area, sign and directions to indicate where to go in the service should be complete and clear.
The Effect of Audio Visual Educational Media in Increasing Knowledge Retention and Compliance with the Use of Personal Protective Equipment as an Effort to Prevent Occupational Health Risks among Apple Farmers Payal Choundhury; Santiago Jorge Pereira
Journal of Health Innovation and Environmental Education Vol. 1 No. 2 (2024): December
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jhiee.v1i2.2900

Abstract

Purpose of the study: This study aimed to determine the effect of audio-visual health education media on knowledge retention and compliance with personal protective equipment (PPE) use as a strategy to prevent occupational health risks among apple farmers in Kuala Pilah, Malaysia. Methodology: A pre-experimental one-group pretest–posttest design was conducted involving 20 apple farmers selected through total sampling. Data were collected at four time points: baseline (T0), immediately after intervention (T1), one week (T2), and two weeks (T3) post-intervention. Knowledge was measured using a structured questionnaire, while PPE compliance was assessed through observation and self-report. Repeated measures analysis and paired categorical tests were applied with a significance level of p < 0.05. Main Findings: The mean knowledge score increased from 56.4 at baseline to 82.7 immediately after the intervention, and remained significantly higher at 78.9 (week 1) and 74.6 (week 2) (p < 0.001). PPE compliance improved from 30.0% at baseline to 70.0% post-intervention and was maintained at 70–75% during follow-up (p < 0.05). Novelty/Originality of this study: This study provides integrated evidence on both sustained knowledge retention and measurable behavioral compliance using repeated follow-up assessments in an agricultural occupational health context, demonstrating the effectiveness of audio-visual media beyond immediate learning outcomes.
Co-Authors Charuwan Tadedej Jutatip Sillabutra Payal Choundhury Santawan Asavaroengchai