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All Journal Jurnal Sosial dan Sains Business and Investment Review E-Jurnal Manajemen
Ni Ketut Purnawati
Fakultas Ekonomi dan Bisnis Universitas Udayana
Astronomy Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Social Sciences

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The Role of Capital Expenditure in Mediating the Influence of Local Revenue on Local Financial Performance (A Study of Regency/City Governments in Bali Province) Jesika, Komang Lerin; Purnawati, Ni Ketut
Business and Investment Review Vol. 3 No. 6 (2025)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/birev.212

Abstract

Regional financial performance is a reflection of the level of achievement or financial condition that can reflect the ability of regional governments to manage and utilize financial resources. Regional financial performance is measured using the independence ratio. Regional original income is all regional revenue derived from the management of the region's own economic resources. Capital expenditure can reflect that government revenue can be seen from the development of infrastructure and facilities needed by the region. This study aims to determine the effect of local revenue on capital expenditure as a mediator. The type of data used in this study is secondary data obtained from the official websites of the Central Statistics Agency and the Directorate General of Fiscal Balance. The population in this study is all regencies/cities in Bali Province for the period 2018-2023, namely 9 regencies/cities. The sampling method used in this study was a census method with saturated sampling technique, which used the entire population as the research sample, resulting in a total of 54 samples over a period of 6 years. The analysis technique used was path analysis. Based on the test results, it was found that local revenue had a positive and significant effect on local capital expenditure, local revenue had a positive and significant effect on local financial performance, capital expenditure had no effect on local financial performance, and capital expenditure was unable to mediate the effect of local revenue on local financial performance.
The Influence of Service Quality and Product Quality on The Royal Pita Maha Company Performance Sri Arimas Dewi, Dewa Ayu; Purnawati, Ni Ketut
Jurnal sosial dan sains Vol. 4 No. 4 (2024): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v4i4.1279

Abstract

Background: Company performance is a result of operational activities in using the company's resources. The successful contribution of employees will have an impact on the level of customer satisfaction, where satisfied customers will minimize the level of complaints and retention levels and play a role in assessing company performance as evaluation material for company management. Purpose: The purpose of this research is to determine the influence of service quality and product quality on company performance at The Royal Pita Maha. Method: This research is a type of associative research with a quantitative approach. The data collection method was carried out by direct observation, interviews and distributing questionnaires to 160 respondents, namely employees of The Royal Pita Maha who were selected using a non-probability sampling method with a quota sampling technique. The research instrument was tested using validity and reliability tests, then data analysis was carried out using multiple linear regression using SPSS. Results: The research results show that service quality has a positive and significant effect on company performance, as well as product quality has a positive and significant effect on company performance. Conclusion  Based on the research results, it is hoped that company management can pay more attention to the company's operational activities through employee contributions in providing services so as to create a sense of security and comfort for customers and pay attention to the ingredients of the products provided so that they remain safe and last a long time so that the company's performance assessment can be even better.
PERAN MAINTENANCE DALAM MEMODERASI PENGARUH SERVICE QUALITY TERHADAP KINERJA PERUSAHAAN AUTOBAGUS RENT A CAR Ananta Bawika, I Gusti Agung; Purnawati, Ni Ketut
E-Jurnal Manajemen Vol. 15 No. 5 (2026)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/EJMUNUD.2026.v15.i5.p05

Abstract

Kinerja perusahaan merupakan capaian yang dihasilkan melalui berbagai aktivitas operasional yang dijalankan organisasi. Service quality sering dipandang sebagai faktor yang mampu memengaruhi tingkat kepuasan, sehingga dapat meningkatkan kinerja. Pada perusahaan jasa transportasi yang menggunakan fasilitas (kendaraan), maintenance akan memengaruhi kelancaran proses operasi pelayanan. Analisis pengaruh service quality terhadap kinerja perusahaan serta menilai apakah maintenance mampu memoderasi hubungan kualitas layanan dengan kinerja perusahaan Autobagus Rent a Car merupakan tujuan dari penelitian ini. Pendekatan kuantitatif dengan jenis penelitian digunakan dalam penelitian ini, yang melibatkan 59 karyawan sebagai responden. Data diperoleh melalui observasi, wawancara, dan penyebaran kuesioner. Hasil wawancara dari 59 responden menunjukkan hasil baik dari ketiga variabel yang diuji, dengan rata-rata nilai service quality sebesar 3,94, maintenance sebesar 3,84, dan kinerja perusahaan sebesar 3,83. Analisis statistik menggunakan Metode Moderated Regression Analysis (MRA) mengungkap bahwa nilai koefisien regresi service quality senilai 0,199 dengan tingkat signifikansi 0,137. Nilai koefisien peran moderator maintenance terhadap hubungan service quality terhadap kinerja perusahaan senilai -0,012 dan tingkat signifikansi senilai 0,890 Temuan ini menunjukkan bahwa service quality tidak berpengaruh signifikan terhadap kinerja dan maintenance tidak berfungsi sebagai variabel yang memoderasi hubungan tersebut.   Company performance reflects the outcomes achieved through a series of operational activities. Service quality is one factor that can influence customer satisfaction and potentially improve performance. In transportation service companies that rely on vehicle readiness, maintenance is essential for ensuring that operational activities run smoothly and without disruption. Analyzing the influence of service quality on company performance and to assess whether maintenance serves as a moderating variable in that relationship within Autobagus Rent a Car is the purpose of this study. This research applies an associative, quantitative approach involving 59 employees as respondents. Result from data gathered through observation, interviews, and questionnaires indicates the mean scores are 3.94 for service quality, 3.84 for maintenance, and 3.83 for company performance. The MRA results show that service quality has a regression coefficient of 0.199 on performance, accompanied by a significance level of 0.137. The interaction term between maintenance and service quality produces a coefficient of –0.012 with a significance value of 0.890. The analysis indicates that service quality lacks significant influence on firm performance, while maintenance does not play a moderating role in the link between service quality and performance outcomes.
Co-Authors Ananta Bawika, I Gusti Agung Jesika, Komang Lerin Sri Arimas Dewi, Dewa Ayu