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All Journal Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics
Rosmawati Dwi
Universitas Raharja
Computer Science & IT Control & Systems Engineering

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PERANCANGAN SYSTEM INFORMASI PENANGANAN KELUHAN KONSUMEN BERBASIS WEB PADA PT. INDUSTIRA BATU CEPER TANGERANG Rosmawati Dwi; Sinudarwati Sinudarwati; Fika Regita Trismiyanto
Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Vol 5 No 2 (2019): JOURNAL CERITA
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (778.703 KB) | DOI: 10.33050/cerita.v5i2.239

Abstract

PT Industira is one of the companies engaged in manufacturing Disassembly power panel (Disribution Board) for TL lamp lighting. To improve costumer service, PT Industira provides Quality Assurance & Customer Service Team Leader (QA & CS TL) as a container to accommodate various complaints handling provided by consumers. Based on the current system obtained the results that the system there are still some disadvantages are all still done manually that need a more accurate new system that is a web-based consumer complaint information system that uses PHP programming with Notepad ++ and MySql database creation. From the process is generated a web-based consumer complaints system that can reduce the ineffectiveness and inefficiency in the delivery of complaints, grievance shelter, data processing complaints, decision makers to the preparation of complaints so that the entire process of handling complaints properly monitored.
RANCANG BANGUN SISTEM PENGELOLAAN DATA DAN PENYEDIAAN SUKU CADANG SEBAGAI PENUNJANG PRODUKSI Rudy Yandri; Rosmawati Dwi; Kurnia Damayanti
Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Vol 5 No 2 (2019): JOURNAL CERITA
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (816.809 KB) | DOI: 10.33050/cerita.v5i2.505

Abstract

The process of managing spare parts supply data at this time in some companies is still ineffective, because the process is still manually using ledgers to archive data that has been managed, this requires a long time so it is not efficient. To overcome the above problems, a computerized system is needed so that it can overcome problems and speed up the process. Therefore, this study proposes the design of a system of providing spare parts automatically based on various methods of data collection, analysis using PIECES to evaluate system performance and design which includes UML (Unified Modeling Language) as a tool to help object-oriented programming languages and use MySQL as a database , which in the end will produce a system that is well integrated. So from this research it is useful to facilitate the process of achieving company targets and to streamline the quality control system on production machines.
Co-Authors Fika Regita Trismiyanto Kurnia Damayanti Rudy Yandri Sinudarwati Sinudarwati