Mulyani Siti Mulyani
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THE RELATIONSHIP OF HOSPITALITY AND PATIENT’S SATISFACTION IN VANDA AND EDELWEIS ROOM AT REGIONAL PUBLIC HOSPITAL BOGOR: HUBUNGAN FASILITAS RUANG RAWAT INAP DENGAN KEPUASAN PASIEN DI RUANG VANDA DAN EDELWEIS RSUD KOTA BOGOR Mulyani Siti Mulyani
Jurnal Ilmiah Wijaya Vol. 11 No. 1 (2019): Volume 11 Number 1 : 2019
Publisher : Wijaya Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (319.569 KB) | DOI: 10.46508/jiw.v11i1.33

Abstract

Facilities are the important factor to determine patient satisfaction. The completeness of facilities also determine the assessment of patient satisfaction, such as health facilities both facilities and infrastructure, parking lots, comfortable waiting room and inpatient room space. To choose a product especially the product of service, where the completeness and adequacy of facitilies given will make consumer (patient) feel satisfied with the product which is used. The purpose is to know the correlation between the inpaient room facility and patient satisfaction and to identify distribution frequency of the facilities in inpatient room Vanda and Edelweis at Regional Public Hospital Bogor. This research uses Descriptive Quantitative Analytic with Cross Sectional research design. The method of sampling which used in this research is Random Sampling with the number of samples of 164 respondents which used by patient medical record. The instruments which used are questionnaire, while the data analysis technique which used are univariate and bivariate analysis by using Chi-Square statistical test. From 164 respondents with the inappropriate facilities that 104 respondents reached (63.4%), while patients were not satisfied with the existing facilities in Vanda and Edelweiss inpatient room at Regional Public Hospital Bogor, then 96 respondents (58.5%) while the facilities which did not suitable and the patients whom were dissatisfied are 68 respondents (41.5%). The result of statistical test using Chi-Square test obtained p value 0,029 (p <0,05) and value of OR 2,159. The conclusion of this research is, there are the relationship between the inpatient room facilities and patient satisfaction in vanda and edelweis room in Regional Public Hospital Bogor. Accordig to the research, the researcher recommends that is really expected this present research can give some inputs for Bogor government, especially for Regional Public Hospital of Bogor can Improving the quality of inpatient room facilities which are provided.
THE RELATIONSHIP OF THE COMMUNITY KNOWLEDGE LEVEL AMONG BEHAVIOR OF HANDLING NONCOROSIVE AGENT FOOD POINTING IN SINDANG BARANG BOGOR: HUBUNGAN TINGKAT PENGETAHUAN MASYARAKAT DENGAN PERILAKU PENANGANAN KERACUNAN MAKANAN NONCOROSIVE AGENT DI KELURAHAN SINDANG BARANG KOTA BOGOR Tety Tety Novianty; Mulyani Siti Mulyani
Jurnal Ilmiah Wijaya Vol. 11 No. 1 (2019): Volume 11 Number 1 : 2019
Publisher : Wijaya Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (208.433 KB) | DOI: 10.46508/jiw.v11i1.40

Abstract

Food includes for the most important and very essential basic needs in human life. Called food poisoning if someone experiences health problems after consuming food which contaminated with bacteria or poison which produced by bacteria diseases. These microorganisms can enter to our bodies through the food with people mediators who process food or indeed come from the food itself by poor processing result. Non-corrosive food poisoning is a food material that is not derived from chemicals containing corrosive substances. The purpose of the research was to determine the connection between the knowledge level of the society with the behavior of handling non corrosive food poisoning agent in Sindang Barang Bogor. The type of the research used is quantitative analysis with the research design using descriptive analytical method through cross sectional approach. The population in this study was 140 citizens in Sindang Bogor. The amount of sampling used in the assessment was using the Slovin formula. So the sample in this research was 60 respondents. The results showed that from the total of 60 respondents, 24 people (40.0%) had a good level of knowledge. The Non-Corrosive Food Poisoning Behavior results stated that of 60 respondents, 34 people (56.7%) had negative Non-corrosive food poisoning behavior. There is a significant connection between the knowledge level of the society with the behavior of handling non corrosive agent food poisoning in Sindang Barang Bogor with value p= 0,002(p value > α). It was expected that the society in Sindang Barang Bogor can handle food poisoning Non- corrosive agent from factors so that the incidence of Non-corrosive food poisoning can be overcome.