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Susanti Purwaningsih
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Economics, Econometrics & Finance Social Sciences

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Analisis Kesuksesan Penerapan Sistem Informasi pada Sistem Informasi Pelayanan Terpadu (SIPT) Online (Studi Pada PT Jamsostek (PERSERO)) Purwaningsih, Susanti
Jurnal Ilmu Ekonomi ASET Vol 12, No 2 (2010)
Publisher : Jurnal Ilmu Ekonomi ASET

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Abstract

Sistem Informasi Pelayanan Terpadu (SIPT) Online PT Jamsostek (Persero) isan implemented Information System by PT Jamsostek (Persero) to support service for memberof social security program in Indonesia. This research is to test whether system quality,information quality, and service quality positively affect on user satisfaction and to test whethersystem quality, information quality, service quality positively, task-technology fit, and usersatisfaction have positive effect on indvidual impact.. Model used in this research was DeLoneand McLean’s Information System Success Model (1992), which was modified by addingconstruct of service quality, task-technology fit and eliminating construct of use andorganizational impact of the model. The research was done on employee in PT Jamsostek(Persero) branch offices in Indonesia. Data was obtained by mail survey. 519 questionnairescollected and analysed by using software Smart PLS version 2.0.. The result of test indicatedthat user satisfaction is significantly influenced by system quality, information quality, andservice quality. In addition individual impact due to system use is significantly influenced bysystem quality, information quality, service quality, task-technology fit, and user satisfaction.Keywords : system quality, information quality, service quality, task-technology fit, usersatisfaction individual impact.
Analisis Kesuksesan Penerapan Sistem Informasi pada Sistem Informasi Pelayanan Terpadu (SIPT) Online Purwaningsih, Susanti
Jurnal Ilmiah Aset Vol 12 No 2 (2010): Jurnal ASET Volume 12 No 2
Publisher : STIE Widya Manggala

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sistem Informasi Pelayanan Terpadu (SIPT) Online PT Jamsostek (Persero) is an implemented Information System by PT Jamsostek (Persero) to support service for member of social security program in Indonesia. This research is to test whether system quality, information quality, and service quality positively affect on user satisfaction and to test whether system quality, information quality, service quality positively, task-technology fit, and user satisfaction have positive effect on indvidual impact.. Model used in this research was DeLone and McLean’s Information System Success Model (1992), which was modified by adding construct of service quality, task-technology fit and eliminating construct of use and organizational impact of the model. The research was done on employee in PT Jamsostek (Persero) branch offices in Indonesia. Data was obtained by mail survey. 519 questionnaires collected and analysed by using software Smart PLS version 2.0.. The result of test indicated that user satisfaction is significantly influenced by system quality, information quality, and service quality. In addition individual impact due to system use is significantly influenced by system quality, information quality, service quality, task-technology fit, and user satisfaction.
Analisis Kesuksesan Penerapan Sistem Informasi pada Sistem Informasi Pelayanan Terpadu (SIPT) Online Susanti Purwaningsih
Jurnal Ilmiah Aset Vol 12 No 2 (2010): Jurnal ASET Volume 12 No 2
Publisher : STIE Widya Manggala

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sistem Informasi Pelayanan Terpadu (SIPT) Online PT Jamsostek (Persero) is an implemented Information System by PT Jamsostek (Persero) to support service for member of social security program in Indonesia. This research is to test whether system quality, information quality, and service quality positively affect on user satisfaction and to test whether system quality, information quality, service quality positively, task-technology fit, and user satisfaction have positive effect on indvidual impact.. Model used in this research was DeLone and McLean’s Information System Success Model (1992), which was modified by adding construct of service quality, task-technology fit and eliminating construct of use and organizational impact of the model. The research was done on employee in PT Jamsostek (Persero) branch offices in Indonesia. Data was obtained by mail survey. 519 questionnaires collected and analysed by using software Smart PLS version 2.0.. The result of test indicated that user satisfaction is significantly influenced by system quality, information quality, and service quality. In addition individual impact due to system use is significantly influenced by system quality, information quality, service quality, task-technology fit, and user satisfaction.
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