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All Journal JOURNAL OF APPLIED ACCOUNTING AND TAXATION
Apri Apri
Politeknik Negeri Batam
Economics, Econometrics & Finance

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Level of Student Satisfaction on Quality of Private Higher Education Service Irsutami Irsutami; Apri Apri
Journal of Applied Accounting and Taxation Vol 2 No 1 (2017): Journal of Applied Accounting and Taxation (JAAT)
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (509.473 KB) | DOI: 10.5281/zenodo.1306542

Abstract

The research examines the level of student satisfaction with quality of services of university. Quality of service is measured by the five dimensions namely Tangible, Reliability, responsiveness, Assurance and Empathy. The data used in this research is primary data therefore this research using a questioner. Distributed questioner to students as many as 80 active academic year 2014/2015. Successfully complete questionnaires and return as many as 80 questionnaires. Measuring the level of satisfaction by asking the perceptions and expectations of students against five dimensions of quality. In general, the results showed that the research feel quite satisfied with the service quality dimensions, but there are several indicators in the dimensions that should be of concern GBSB organizers to create better satisfaction.
Co-Authors Irsutami Irsutami