Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Informasi Kesehatan Indonesia (JIKI)
Marlina Faizal
Unknown Affiliation
Health Professions Nursing Public Health

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
HUBUNGAAN KOMUNIKASI DENGAN MINAT KEMBALI PEMANFAATAN PELAYANAN DI RUMAH SAKIT Heriyati -; Marlina Faizal; Maryati .
Jurnal Informasi Kesehatan Indonesia (JIKI) Vol 7 No 2 (2021): Jurnal Informasi Kesehatan Indonesia (JIKI)
Publisher : Politeknik Kesehatan Kemenkes Malang (State Health Polytechnic of Malang)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31290/jiki.v7i2.2232

Abstract

Abstract: Return interest is part of the form of customer satisfaction after receiving service. Based on the number of outpatient visits at Majene Hospital, it is known that the number of visits is fluctuating. The aim of this study was to determine the relationship between communication and interest in returning visits to the outpatient service at Majene Hospital. This research is a quantitative study with a cross sectional study design. The sampling method was purposive sampling with a total sample size of 394 people. Based on the results, it was found that there was a relationship between communication and the interest in patient return visits with a value of p = 0.000 (p <0.05). The conclusion of this study, there is a significant relationship between communication with the interest in returning patients to the outpatient installation of Majene Hospital. It is hoped that the hospital will continue to pay attention to and implement effective communication so that the quality of health services increases so that patients and the public are interested in using the service facilities in the outpatient installation of Majene Hospital.
HUBUNGAAN KOMUNIKASI DENGAN MINAT KEMBALI PEMANFAATAN PELAYANAN DI RUMAH SAKIT Heriyati -; Marlina Faizal; Maryati .
Jurnal Informasi Kesehatan Indonesia (JIKI) Vol 7 No 2 (2021): Jurnal Informasi Kesehatan Indonesia (JIKI)
Publisher : Politeknik Kesehatan Kemenkes Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31290/jiki.v7i2.2232

Abstract

Latar Belakang : Minat kembali adalah bagian dari bentuk kepuasan para pelanggan setelah menerima pelayanan. Berdasarkan kumlah kunjungan pasien rawat jalan di RSUD Majene diketahui memiliki angka kunjungan yang fluktuatif .Tujuan penelitian ini adalah untuk mengetahui hubungan komunikasi dengan minat kunjungan kembali di instalasi rawat jalan di RSUD majene. Subjek dan Metode : Penelitian ini merupakan penelitian kuantitatif dengan desain cross sectional study. Metode pengambilan sampel dengan teknik porpusive sampling dengan jumlah sampel sebanyak 394 orang dan menggunakan chi square. Hasil : Diperoleh hasil ada hubungan manajemen komunikasi dengan minat kunjungan kembali pasien dengan nilai p= 0.000 (p< 0.05). Kesimpulan : ada hubungan yang bermakna komunikasi dengan minat kunjungan kembali pasien di Instalasi Rawat Jalan RSUD Majene. Diharapkan pihak rumah sakit terus memperhatikan dan melaksanakan komunikasi yang efektif sehingga agar kualitas pelayanan kesehatan meningkat sehingga pasien dan masyarakat berminat menggunakan fasilitas pelayanan di instalasi rawat jalan RSUD Majene.
Co-Authors Heriyati Maryati .