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All Journal Jurnal Bahasa Inggris Terapan
Apinya Manochphinyo
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Languange, Linguistic, Communication & Media

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English Speaking Problems and Solutions between Employees and Customers in Workplaces Papawadee Dayama; Nuttaput Mokmas; Pawee Onouhn; Apinya Manochphinyo
Jurnal Bahasa Inggris Terapan Vol 7 No 1 (2021): April 2021
Publisher : Jurusan Bahasa Inggris - Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (223.932 KB) | DOI: 10.35313/jbit.v7i1.3466

Abstract

Language is a very important tool for human communication. To be successful in speaking, people may use both verbal and non-verbal communication. Using effective communication may not be easy for many people. This study examined 40 Thai employees and 17 foreign customers from three hotels and three tour agencies in Trang, Thailand. The data for this study were collected through a questionnaire from 40 Thai employees. 17 foreign customers answered two open-ended questions, and then the interview was asked. The participants answered about problems and solutions in speaking English. The finding of this study showed that most employees and foreign customers had more verbal communication than non-verbal communication. However, they used several solutions to solve those problems based on their perspectives and experiences.
A Survey Study of English Writing Strategies Used by Thai Undergraduates in Business English Program Arena Jaitrong; Maylaya Kaewsud; Wasinee Kwanthong; Apinya Manochphinyo
Jurnal Bahasa Inggris Terapan Vol 8 No 2 (2022): Oktober 2022
Publisher : Jurusan Bahasa Inggris - Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jbit.v8i2.4638

Abstract

The research study aims to explore writing strategies used by Thai first to fourth-year university students. Thirty-six (36) students from the Business English program at a government university in Southern Thailand who had experience in English writing, served as the subject of the research. They responded to a questionnaire. The online questionnaire was created by using SurveyCan. The questionnaire focused on students’ English writing experiences through the use of writing strategies. The results revealed that most of the students used both cognitive strategies and metacognitive strategies for the prewriting or planning stage. During the drafting stage, it was found that most of the students used metacognitive strategies in developing their ideas when writing a text. Besides, they used cognitive strategies and socio-affective strategies in engaging their writing tasks, searching for more information from other resources, and asking their peers. In the post-writing stage, most of the students sometimes used cognitive strategies, metacognitive strategies, and socio-affective strategies, respectively. The findings of this study suggest that most of the students may not get familiar with learning new things from each other in developing their ideas, using critical thinking, and solving problems in their writing. Overall, they use various strategies in each stage of their writing and they may not be aware of the effectiveness of writing strategies in developing their English writing skills at higher levels.
English Speaking Problems and Solutions between Employees and Customers in Workplaces Papawadee Dayama; Nuttaput Mokmas; Pawee Onouhn; Apinya Manochphinyo
Jurnal Bahasa Inggris Terapan Vol 7 No 1 (2021): April 2021
Publisher : Jurusan Bahasa Inggris - Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jbit.v7i1.3466

Abstract

Language is a very important tool for human communication. To be successful in speaking, people may use both verbal and non-verbal communication. Using effective communication may not be easy for many people. This study examined 40 Thai employees and 17 foreign customers from three hotels and three tour agencies in Trang, Thailand. The data for this study were collected through a questionnaire from 40 Thai employees. 17 foreign customers answered two open-ended questions, and then the interview was asked. The participants answered about problems and solutions in speaking English. The finding of this study showed that most employees and foreign customers had more verbal communication than non-verbal communication. However, they used several solutions to solve those problems based on their perspectives and experiences.
Co-Authors Arena Jaitrong Maylaya Kaewsud Nuttaput Mokmas Papawadee Dayama Pawee Onouhn Wasinee Kwanthong