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I Wayan Surya Pramana
Department of Electrical and Computer Engineering, Udayana University
Civil Engineering, Building, Construction & Architecture Computer Science & IT Electrical & Electronics Engineering Mechanical Engineering

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Design of Hotel Warehouse Management Information System Based on PIECES Analysis Putu Risanti Iswardani; I Wayan Surya Pramana; Yanu Prapto Sudarmodjo
International Journal of Engineering and Emerging Technology Vol 3 No 2 (2018): July - December
Publisher : Doctorate Program of Engineering Science, Faculty of Engineering, Udayana University

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Abstract

The hotel warehouse section requires a good information system that can support all warehouse operational processes so that service quality, information accuracy and control of data security can be achieved in accordance with the company's objectives in the hotel warehouse. An information system is built from a design that is based on the needs of users of information systems and an analysis of the operational conditions of the company. Based on this, the purpose of this study is to analyze and design a management information system to be able to support the operational processes of the hotel warehouse. The case study in this study is the warehouse section at the Mercure Bali Nusa Dua Hotel. The system design is described through the stages in the Waterfall method and for the analysis of the system that has been running the PIECES method is used. The conclusion of this study is that users expect management information systems to be able to support processes that currently cannot be overcome using a system that has been running and system design has been made based on user expectations, with the hope that the output of the new system can meet user needs
IT Governance Evaluation of Hotel Warehouse Section Using the COBIT 5 Framework I Wayan Surya Pramana; Putu Risanti Iswardani; Putu Arya Mertasana
International Journal of Engineering and Emerging Technology Vol 3 No 2 (2018): July - December
Publisher : Doctorate Program of Engineering Science, Faculty of Engineering, Udayana University

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Abstract

The warehouse section of a hotel requires good IT governance support to ensure operational activities in the warehouse run smoothly, especially in matters relating to IT Resource (Hardware, Software and Infrastructure). So that to ensure IT governance in the warehouse of a hotel has been running well or not, it is necessary to evaluate the IT governance. Based on that, the purpose of this research is to evaluate IT governance in the warehouse section of a hotel. Evaluation is carried out by an audit process to assess the maturity of IT governance through calculation of capability levels using the COBIT 5 framework on the Delivery, Service and Support (DSS) domains. The research was conducted in a case study at Mercure Bali Nusa Dua Hotel with the conclusion that the level of IT governance capabilities in the warehouse section at Mercure Bali Nusa Dua Hotel is at the level of Managed Process with capability level 2.5, which indicates that IT governance in the Mercure Bali Nusa Dua Hotel warehouse section has been well managed in terms of planning, supervision and control of IT services. Recommendations are given in accordance with the audit results with hope that the company can achieve the expected capability level by making improvements to IT processes that have the greatest capability gap
Co-Authors Putu Arya Mertasana Putu Risanti Iswardani Yanu Prapto Sudarmodjo