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All Journal Faktor Exacta Jurnal Informatika Universitas Pamulang
Dudi Parulian
Universitas Indraprasta
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Industrial & Manufacturing Engineering

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Aplikasi Pemesanan Karantina dan Pengiriman Paket Ikan PD. Masterindo Laju Abadi di Tangerang Berbasis Android Nunu Kustian; Dudi Parulian
Jurnal Informatika Universitas Pamulang Vol 5, No 3 (2020): JURNAL INFORMATIKA UNIVERSITAS PAMULANG
Publisher : Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/informatika.v5i3.6660

Abstract

The more technology develops, the more it creates a consumptive society pattern. Apart from shopping, the shipping sector has also experienced many developments. PD. Masterindo Laju Abadi provides shipping and quarantine services for fish shipments, where each fish sent must have a quarantine document in order to be sent. However, the management of shipping data and tracking of receipts is still done manually, causing several errors in data retrieval or in calculating bills. If this condition is allowed to drag on, then the hope to increase the company's productivity cannot be fulfilled and it is more difficult to achieve, therefore it is better if this service sector is supported by existing technology, so that it can make it easier for fish sellers to run their business. This research takes the theme of the business that is carried out by PD. Masterindo Laju Abadi, a shipping service company that collaborates with JNE and Caratina which only provides a few employees in the office division to handle a variety of different jobs, therefore it would be better if a job done by these few people can be handled properly and efficient.
PENGEMBANGAN SISTEM CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MENGGUNAKAN METODE IT BALANCED SCORECARD dudi parulian
Faktor Exacta Vol 10, No 3 (2017)
Publisher : LPPM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (347.439 KB) | DOI: 10.30998/faktorexacta.v10i3.1531

Abstract

Customer Relationship Management  merupakan salah satu sarana untuk menjalin hubungan yang berkelanjutan antara perusahaan dengan para stakeholder maupun shareholdernya. PT Synergi Multi Daya Pratama ini mengembangkan bisnisnya dengan mencoba pembelian dalam partai besar dengan melakukan pembeliaan secara langsung, namun masih ditemukan berbagai masalah, seperti perusahaan kurang dapat mempertahankan kesetiaan pelanggan, disebabkan perusahaan tidak memahami apa yang customer butuhkan setelah terjadinya penjualan, sehingga penanganan masalah menjadi lama atau keterlambatan perusahaan untuk melayani pelanggan. Jenis penelitian ini termasuk Penelitian  Applied Research dengan pendekatan Customer Relationship Management Metode pengumpulan data dilakukan dengan cara Teknik Moderasi Focus Group Discussion yang diimplementasikan, wawancara dan observasi dengan pengambilan atau pemilihan sampel menggunakan Teknik purposive sampling. Teknik analisa dan Teknik Perancangan menggunakan metode IT Balanced Scorecard dengan menggunakan Unified Modeling Language  Teknik pengujian validasi sistem dalam penelitian ini dilakukan dengan pendekatan black-box testing. Kualitas perangkat lunak yang nantinya akan dibuat dan diuji dengan mengadaptasi model International Standart for Organization  9126 dengan menggunakan metode kuesioner. Protype yang dihasilkan diharapkan dapat memberikan rekomendasi bagi perusahaan.
Co-Authors Nunu Kustian