Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Jurnal Transportasi
Dita Rachmatia
Jurusan Teknik Sipil Fakultas Teknik Universitas Katolik Parahyangan, Bandung
Transportation

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PERSEPSI TENTANG PENGALAMAN NEGATIF PENGGUNA ANGKUTAN PUBLIK PERKOTAAN Rachmatia, Dita; Basuki Joewono, Tri
Jurnal Transportasi Vol 9, No 2 (2009)
Publisher : Jurnal Transportasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (105.698 KB)

Abstract

The service quality of public transportation in several cities in Indonesia has not fulfilled the expectation yet.There are many negative experiences that have been experienced by the user of public transportation. Thepurposes of this study are to analyze the perception regarding negative experience experienced by the usersof the public transportation in Jakarta, Bandung, Yogyakarta and to compare the perception of negativeexperience in those three cities. The data employed in this study are secondary data. Analysis in this studyapplies the non-parametric statistic method, i.e. k-independent sample and chi-square. The results show thatthere is significant different between perception of the users of public transportation and the negativeexperience in making use of public transportation. Frequencies for each negative experience in those threecities are also significantly different.Keywords: public transportation, quality of service, and perception of negative experience.
PERSEPSI TENTANG PENGALAMAN NEGATIF PENGGUNA ANGKUTAN PUBLIK PERKOTAAN Rachmatia, Dita; Basuki Joewono, Tri
Jurnal Transportasi Vol 9, No 2 (2009)
Publisher : Jurnal Transportasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (105.698 KB) | DOI: 10.26593/jt.v9i2.357.%p

Abstract

The service quality of public transportation in several cities in Indonesia has not fulfilled the expectation yet.There are many negative experiences that have been experienced by the user of public transportation. Thepurposes of this study are to analyze the perception regarding negative experience experienced by the usersof the public transportation in Jakarta, Bandung, Yogyakarta and to compare the perception of negativeexperience in those three cities. The data employed in this study are secondary data. Analysis in this studyapplies the non-parametric statistic method, i.e. k-independent sample and chi-square. The results show thatthere is significant different between perception of the users of public transportation and the negativeexperience in making use of public transportation. Frequencies for each negative experience in those threecities are also significantly different.Keywords: public transportation, quality of service, and perception of negative experience.
Co-Authors Tri Basuki Joewono