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Romagia SE.,M.Si
Dosen STIA Indragiri
Social Sciences

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PENGARUH INDEKS KEPUASAN MASYARAKAT UNIT PELAYANAN INSTANSI PEMERINTAH KABUPATEN INDRAGIRI HULU Romagia SE.,M.Si
JIAGANIS Vol 1, No 1 (2016): JIAGANIS
Publisher : STIA Indragiri

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Abstract

Abstract : To improve the quality of service to the community in Indragiri Hulu , required readiness of the service unit . To find a service unit of service required an assessment that one of them is through public appraisal by the visitors / users of their services by implementing community satisfaction index surveys in several public service units in Indragiri Hulu . Survey of community satisfaction index is expected to give results that is able to trigger a paradigm shift from managing the public service units into units of service that meets the expectations of society.Keyword : Service Unit, Public Service, Expectations of Society, Community Satisfaction
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