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All Journal Jurnal Ekonomi dan Bisnis Digital (MINISTAL) Jurnal Ground Handling Dirgantara
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The Effect of Aviation Security Services on Passenger Satisfaction at Aji Pangeran Tumenggung Pranoto Samarinda Airport Mutiara Handayani Aritonang
Jurnal Ekonomi dan Bisnis Digital Vol. 1 No. 2 (2022): April 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (243.962 KB) | DOI: 10.55927/ministal.v1i2.195

Abstract

Aviation Security (AVSEC) services at Aji Pangeran Tumenggung Pranoto Samarinda Airport are very important as aviation security personnel who have (mandatory) a license or certificate. a certificate of proficiency for officers (STKP) who are given duties and responsibilities in the field of Aviation Security. Based on the background and problem formulation, the purpose of this study is to 1) determine the effect of Aviation Security officer services on passenger satisfaction at Aji Pangeran Tumenggung Pranoto Samarinda Airport 2) find out how much influence the Aviation Security officer service has on passenger satisfaction at Aji Pangeran Tumenggung Pranoto Samarinda Airport. The data used in this study is primary data, namely data collected by distributing questionnaires or questionnaires directly to 100 respondents or airport service users at Aji Pangeran Tumenggung Pranoto Samarinda Airport researchers used quantitative research and analyzed using SPSS 23.0. After the questionnaires were distributed to 100 respondents, the data obtained were tested for validity, simple linear regression test, T test and coefficient of determination test. The results showed that there was a significant influence between the services of Aviation Security officers on passenger satisfaction at Aji Pangeran Tumenggung Pranoto Samarinda Airport. This is evidenced by the value of T arithmetic 17.744 > T table 1.98447. Based on the results obtained, the coefficient of determination (R Square) is 0.763 or 76.3%, meaning that there is 76.3% of the effect of service on passenger satisfaction, while the remaining 23.7% is influenced by other variables not tested in this study.
PELAYANAN PETUGAS AVIATION SECURITY TERHADAP KEPUASAN PENUMPANG DI BANDAR UDARA AJI PANGERAN TUMENGGUNG PRANOTO SAMARINDA Mutiara Handayani Aritonang
Jurnal Ground Handling Vol 4 No 02 (2022): Ground Handling Dirgantara
Publisher : Ground Handling Dirgantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (134.819 KB)

Abstract

Pelayanan petugas keamanan atau Aviation Security (AVSEC) di Bandar Udara Aji Pangeran Tumenggung Pranoto Samarinda menjadi hal yang sangat penting sebagai personil keamanan penerbangan yang telah (wajib) memiliki lisensi atau surat tanda kecakapan petugas (STKP) yang diberi tugas dan tanggung jawab di bidang keamanan penerbangan. Berdasarkan latar belakang dan perumusan masalah maka penelitian ini dilakukan dengan tujuan untuk 1) untuk mengetahui pengaruh pelayanan petugas Aviation Security terhadap kepuasan penumpang di Bandar Udara Aji Pangeran Tumenggung Pranoto Samarinda 2) untuk mengetahui seberapa besar pengaruh pelayanan petugas Aviation Security terhadap kepuasan penumpang di Bandar Udara Aji Pangeran Tumenggung Pranoto Samarinda. Data yang digunakan dalam penelitian ini adalah data primer, yakni data yang dikumpulkan dengan cara menebar kuesioner atau angket secara langsung kepada 100 responden atau pengguna jasa bandara di Bandar Udara Aji Pangeran Tumenggung Pranoto Samarinda, peneliti menggunakan jenis penelitian kuantitatif dan dianalisis menggunakan SPSS 23.0. Setelah menyebarkan kuesioner kepada 100 responden selanjutnya dari data yang diperoleh dilakukan uji validitas, uji regresi linier sederhana, uji T dan uji koefisien determinasi. Hasil penelitian menunjukan bahwa adanya pengaruh yang signifikan antara pelayanan petugas Aviation Security terhadap kepuasan penumpang di Bandar Udara Aji Pangeran Tumenggung Pranoto Samarinda. Hal ini dibuktikan dengan nilai T hitung 17,744 > T tabel 1,98447. Berdasarkan hasil yang diperoleh koefisien determinasi (R Square) sebesar 0,763 atau 76,3% artinya, terdapat 76,3% pengaruh pelayanan terhadap kepuasan penumpang, sedangkan sisanya sebesar 23,7% lainnya dipengaruhi oleh faktor lain.
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