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All Journal Jurnal Multidisiplin Madani (MUDIMA)
Nurjihana S A Samiun
Sekolah Tinggi Teknologi Kedirgantaraan, Yogyakarta
Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Analisis Service Quality Terhadap Kepuasan Penumpang pada Masa Pendemi Covid-19 di Bandar Udara Sultan Babullah Ternate Nurjihana S A Samiun; Djoko Widagdo
Jurnal Multidisiplin Madani Vol. 2 No. 4 (2022): April 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (306.198 KB) | DOI: 10.55927/mudima.v2i4.270

Abstract

Service quality is the act of success of a company that can and is able to form a positive perception based on the expectations of its customers and is able to create a satisfaction and loyalty of its customers. service affects passenger satisfaction during the corona virus-19 pandemic at Sultan Babullah airport in Ternate. This research method uses quantitative methods with data collection techniques using questionnaires and requires a sample of 100 selected respondents selected using Non-Probability Sampling with Incidental Sampling Techniques. The results showed that the service quality variable (X) had a significant effect on the passenger satisfaction variable (Y) of 88.7%. The remaining 11.3% is influenced by other variables outside the variables not studied.
Co-Authors Djoko Widagdo