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All Journal Referensi : Jurnal Ilmu Manajemen dan Akuntansi Jurnal Mantik
Tita Boedi Astuti
STIE Malangkucecwara Malang
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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PENGARUH TEKNIK TOTAL QUALITY MANAGEMENT TERHADAP KINERJA MANAJERIAL DENGAN SISTEM PENGUKURAN KINERJA DAN SISTEM PENGHARGAAN SERTA PERILAKU MANAJER SEBAGAI VARIABEL MODERATING Tita Boedi Astuti
Referensi : Jurnal Ilmu Manajemen dan Akuntansi Vol 7, No 1 (2019)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (262.423 KB) | DOI: 10.33366/ref.v7i1.1350

Abstract

Total Quality Management (TQM) merupakan suatu tehnik untuk meningkatkan performa suatu organisasi baik profit atau non profit secara berkelanjutan pada setiap tingkatan organisasi atau proses dalam setiap wilayah fungsional dalam suatu organisasi dengan menggunakan semua SDM serta modal yang dimiliki. Dalam era globalisasi setiap perusahaan harus menghadapi situasi persaingan yang semakin kompetitif dengan semakin banyaknya pesaing dan menuntut perusahaan harus selalu mampu memahami kebutuhan serta keinginan pelanggan dan berusaha memenuhinya dengan cara yang lebih unggul daripada yang dilakukan pesaing. Sehingga dalam proses globalisasi ini setiap organisasi untuk selalu tanggap terhadap perubahan. Pengumpulan data dilakukan pada setiap variabel sebagai suatu value dari tiap-tiap responden dapat dan metode analisa data menggunakan perhitungan statistic model analisis regresi dimana nilai koefisien TQM beserta sistem pengukuran kinerja yang berpengaruh positif.
Application Of Total Quality Management (Tqm), Performance Measurement System And Effectiveness Systems On Managerial Performance: Application Of Total Quality Management (Tqm), Performance Measurement System And Effectiveness Systems On Managerial Performance Tita Boedi Astuti; Muhamad Rifa’i
Jurnal Mantik Vol. 4 No. 1 (2020): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The application of high TQM will improve managerial performance, and vice versa. Managers will be more motivated to improve performance, if high performance measurements in the form of information needed that provide feedback for improvement and learning. After TQM is applied, managerial performance must be measured to find out how the manager's abilities (keep in mind that this has entered the millennial era) in supporting the company's strategy. The measuring instrument used to determine how much the manager's ability is a performance measurement system based on multicultural, because the performance measurement system based on multicultural is a combination of financial performance and non-financial performance. The multicultural performance measurement system is the Balance Scorecard (BSC). BSC was chosen because the BSC indicator which consists of financial, customer, internal business processes, and learning and growth perspectives and is very comprehensive. These indicators are very applicable to measure the manager's performance. The awards received by middle managers can be in the form of financial and non-financial rewards. Financial awards are external awards given to the performance given to companies in the form of salaries, wages, bonuses, commissions, pensions, accident insurance, and others. While non-financial rewards are part of the work itself such as task completion, achievement, personal development and so on. Performance-based reward systems encourage employees to change their tendencies from enthusiasm to fulfill their own interests to the spirit of meeting organizational interests. Performance-based rewards provide two benefits, namely motivating and providing information (Mulyadi and Jhony, 1998).
Co-Authors Muhamad Rifa’i