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All Journal Dia: Jurnal Administrasi Publik Journal Publicuho PREDIKSI : Jurnal Administrasi dan Kebijakan
Ananta Prathama
Universitas Pembangunan Nasional Veteran Jawa Timur
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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PENGARUH KUALITAS LAYANAN DAN PENYEDIAAN FASILITAS TERHADAP KEPUASAN KONSUMEN DI ERA PANDEMI COVID19 (Studi Kasus Penumpang KA PT KAI (Persero)) Ananta Prathama; Ayunda Nabila Mauliddia; Daniar Seri Firdausi
Journal Publicuho Vol 4, No 2 (2021): May - July
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/jpu.v4i2.18067

Abstract

PT KAI (Persero) is a company engaged in transportation services. The development of transportation modes due to the changing times and the COVID19 pandemic have made transportation companies competing to maintain consumer satisfaction. This study aims to see the effect of service and service influence on customer satisfaction of PT KAI (Persero) train users in the era of the Covid19 pandemic. The sampling method in this study was purposive sampling with a total population of 60 respondents who used PT KAI's train service in the past year or during the COVID19 pandemic. The data used in this research are primary data and secondary data. Primary data is data taken from questionnaires, while secondary data is data that comes from books, journals or other literature. Data processing methods in this study consisted of editing, scoring, and tabulation. Data analysis technique used in this study was processed through SPSS software (Social Science Statistical Package) which consists of multiple linear regression equations, classical assumption test, multiple coefficients of determination (R2), F test and ttest. The test instrument used in this study is validity and reliability test. 
PUBLIC COMPLAINT HANDLING SERVICES ABOUT PUBLIC STREET LIGHTING AT THE DINAS KEBERSIHAN RUANG TERBUKA HIJAU SURABAYA CITY Johan Vivaldi Alex Sander; Ananta Prathama
DIA: Jurnal Administrasi Publik Vol 19 No 1 (2021): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1130.57 KB) | DOI: 10.30996/dia.v19i1.5146

Abstract

Complaints are an important factor to assist the government in improving the quality of public services. During 2016-2020 in the City Government of Surabaya, the Green Open Space Cleaning Service was ranked as the top 5 Regional Apparatus Organization that received a lot of complaints. The highest complaint was related to public street lighting in the city of Surabaya. The purpose of this study was to determine the service for handling complaints about public street lighting(PJU) at the Dinas Kebersihan Ruang Terbuka Hijau (DKRTH) Surabaya City. This research uses qualitative methods with qualitative data analysis techniques. The results showed that the complaint handling service of the Dinas Kebersihan Ruang Terbuka Hijau (DKRTH) was based on the Peraturan Daerah No. 4 Tahun 2014 Pasal 38 Ayat 2 concerning the Complaint Handling System, namely: 1). In the institutional aspect, there are a series of work rules, allowed and prohibited actions in handling complaints, and information provided to the public. 2). Procedural aspects, response when receiving complaints and follow-up complaints. 3). Integrative, available channels between officers and available media channels for the public. 4). Comprehensive in nature, examines the type and nature of complaints.
Implementasi Kebijakan Gerakan Literasi Digital Dalam Meningkatkan Adaptasi Teknologi Di SMK Assalam Kecamatan Bantur Kabupaten Malang Cindy Charissa Octaviani; Ananta Prathama
PREDIKSI : Jurnal Administrasi dan Kebijakan Vol 22, No 3 (2023)
Publisher : Universitas 17 Agustus 1945 Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31293/pd.v22i3.7491

Abstract

The government through Minister of Education and Culture Regulation No. 23/2015 on Cultivating Budi Pekerti has established a School Literacy Movement (GLS) policy that includes digital literacy skills. This effort was made by the government to produce a young generation that is technologically proficient with the digital literacy movement in the school environment. In this research, the author wants to know the implementation of the digital literacy movement policy at SMK Assalam in Bantur sub-district. This research uses a qualitative descriptive method by analyzing and summarizing various data obtained through observations and interviews with factual conditions in the field. The results of the study show that the implementation of the digital literacy movement at SMK Assalam has been good so far. The success in its implementation is influenced by good communication between implementers and the openness of implementers in receiving new information. In addition, the school also has adequate infrastructure to support the success of digital literacy. Uneven internet access causes low awareness of students and guardians about the importance of technological skills in the world of education.
Co-Authors Ayunda Nabila Mauliddia Cindy Charissa Octaviani Daniar Seri Firdausi Johan Vivaldi Alex Sander