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All Journal Ultima Management : Jurnal Ilmu Manajemen Literacy : International Scientific Journals of Social, Education, Humanities
Fongnawati Budhijono
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Humanities Economics, Econometrics & Finance Education Social Sciences

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Prediksi Kebangkrutan Perusahaan Yang Berorientasi Ekspor Pada Masa Krisis Fongnawati Budhijono; Ria Indahsari
Ultima Management : Jurnal Ilmu Manajemen Vol 1 No 1 (2009): ULTIMA MANAGEMENT
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1441.161 KB)

Abstract

The impact of the global crisis has attack Indonesia, not only in the financial sector but also in other sectors. In the manufacturing sector, it is seen from the decline in industrial performance of export-oriented manufacturing because of reduced demand. Bankruptcy potential a business entity at a time of crisis was questionable. This study was conducted to predict bankruptcy in crisis conditions. This study aims to obtain empirical evidence of the bankruptcy potential of industry 'textile mill products' and 'apparel and other textile products' exportoriented listed in Indonesia Stock Exchange in crisis conditions. Data from 14 publicly listed firms In Indonesia in the year 2008 were used. The research result shows that: (1) By using the analysis of financial ratios known that there were as many as three issuers are not bankrupt in conditions of crisis, eleven issuers are bankrupt in conditions of crisis. (2) By using the Altman Z Score is known that there are one issuer that are not included in the category of bankrupt, two issuers included in the category of grey area and eleven issuers located in the category of bankrupt.(3) The result of bankruptcy prediction based on financial ratios has similarity in conclusion as the result based on Altman Z Score. Key words : bankruptcy, financial ratio, Altman Z-score
Does Quality Assurance of Hotel Horison GKB Gresik East Java Matters Affecting Customer Loyalty? Irene Indri Dewi Astuti; Sugiarto Sugiarto; Tonny Hendratono; Fongnawati Budhijono; Sutrisno Sutrisno
LITERACY : International Scientific Journals of Social, Education, Humanities Vol. 4 No. 3 (2025): December : International Scientific Journals of Social, Education, Humanities
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/literacy.v4i3.3589

Abstract

In the era of increasingly competitive hospitality industry, the implementation of Quality Assurance has become a strategic factor in ensuring the quality of hospitality services in line with the company's quality management standards. This study aims to analyze the effect of Quality Assurance on customer loyalty mediated by customer satisfaction at the Horison GKB Hotel in Gresik, East Java. This study uses a quantitative approach. The research variables are Quality Assurance, Customer Satisfaction, and Customer Loyalty. Data collection uses communication techniques and observation techniques with survey tools and direct observation at the Horison GKB Hotel in Gresik. In this study, a sample size of 153 was used, obtained from users of the Horison GKB Hotel in Gresik, East Java, who have met the criteria as determined in purposive sampling. Data analysis uses Structural Equation Modeling with SmartPLS4 tools. The results show that Quality Assurance has a positive and significant effect on customer satisfaction and customer loyalty both directly and indirectly. This finding confirms that Quality Assurance has a strategic role in building customer loyalty in the hospitality industry.
Co-Authors Irene Indri Dewi Astuti Ria Indahsari Sugiarto Sugiarto Sutrisno Sutrisno Tonny Hendratono