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All Journal Jurnal Ilmu Administrasi Bisnis Martabe : Jurnal Pengabdian Kepada Masyarakat
Reinhard Reinhard
Jurusan Ilmu Administrasi Bisnis
Agriculture, Biological Sciences & Forestry Arts Humanities Economics, Econometrics & Finance Education Social Sciences

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PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN (Studi Pada Penumpang Kereta Api Kelas Argo Jurusan Semarang-Jakarta PT. KAI DAOP IV Semarang) Reinhard, Reinhard; Hermani, Agus; Wijayanto, Andi
Jurnal Ilmu Administrasi Bisnis Volume 2, Nomor 4, Tahun 2013
Publisher : Departemen Administrasi Bisnis, FISIP Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (34.053 KB)

Abstract

Along the times, the mobilization of people in the world get increased, including Indonesia. The convenient, fast and safe transportation is needed for society to support their mobility. PT. Kereta Api (Persero) is a state-owned facilities and infrastructure that manages the railway transportation in Indonesia. To win the competition of transportation business, an entrepreneur services or service company must give priority to customers satisfaction. The product launched names argo muria and argo sindoro is an effort to increase customer satisfaction.The problem of this research is the number of passengers declined from the year 2008 to 2012. The purpose of this study was to determine the influence of service quality and price on customer satisfaction argo class train argo track Semarang - Jakarta.The type of this research is an explanatory research. The number of samples in this study were 96 respondents taking using purposive sampling. Data was collected through interviews and literature study. Data analysis using linear regression test with SPSS 16.0.The results showed that the quality of service has an influence on customer satisfaction with a correlation coefficient of 0.835 and a coefficient of determination of 69.7%, the price has influence on customer satisfaction with a correlation coefficient of 0.719 and a coefficient of determination of 51.7%, service quality and price simultaneously have influence on customer satisfaction with a correlation coefficient of 0,841 and a coefficient determination of 70,8%.Suggestions for this company is they needs to improve the quality of service and the price should be reviewed considering other modes of transport is cheaper and efficient.
AKSI PEDULI KESEHATAN DAN TRAUMA HEALING BAGI PENGUNGSI GEMPA SULBAR DI KABUPATEN MAJENE Yusuf, Syarifuddin; Haniarti, Haniarti; Amir, Syaiful; Usman, Usman; Reinhard, Reinhard; Maharani S, Syafira; Hardiyanti, Nurpika
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 4, No 2 (2021): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v4i2.596-609

Abstract

Indonesia's position is very vulnerable to disasters, because it is at the junction of three tectonic plates (Australia, Eurasi and Pacific), so it is called a super market for all types of disasters that exist. The West Sulawesi earthquake had a wide impact on material damage and casualties. Earthquake victims saved themselves in the relatively safer refugee camps. The targets to be achieved are the implementation of health checks and medication, trauma-healing therapy, and providing food and clothing assistance for refugees as well as conducting tertiary tridharma activities through community service. Meanwhile, the output of the activity is published in community service journals indexed by SINTA. Implementation of Action for West Sulawesi Earthquake Fikes Muhammadiyah University Parepare collaboration Lazismu Parepare as many as 15 personnel, with the following stages: 1) Planning; 2) Preparation; and 3) Implementation of the Action; For 3 days in 3 refugee locations in Majene Regency.The results of the medical team's examination and treatment, as many as 115 refugees identified hypertension, gout, cholesterol, ulcers, while itching, coughing, diarrhea were felt while in the evacuation, because they interacted and did not care about the COVID-19 pandemic health protocol. Meanwhile, the trauma healing team provided entertainment therapy, games and games in the form of singing, clapping spirits, gymnastics, balloon dancing competitions, giving rewards, tree hopes and giving gifts to 98 children and distributing 204 packages of food and clothing assistance to refugees
Co-Authors Agus Hermani Amir, Syaiful Andi Wijayanto Haniarti, Haniarti Hardiyanti, Nurpika Maharani S, Syafira Syarifuddin Yusuf Usman Usman