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Ferdika Tedjakusuma
Program Manajemen Bisnis, Universitas Kristen Petra Jalan Siwalankerto 121–131, Surabaya 60236
Economics, Econometrics & Finance

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KOMUNIKASI ANTAR KARYAWAN ETNIS JAWA DAN TIONGHOA Ferdika Tedjakusuma; Eddy Madiono Sutanto
Jurnal Manajemen dan Kewirausahaan Vol. 17 No. 2 (2015): SEPTEMBER 2015
Publisher : Management Study Program, Faculty of Business and Economics, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (410.617 KB) | DOI: 10.9744/jmk.17.2.177-186

Abstract

This study was to describe the horizontal communication among employees with ethnic diversity in communication process, barriers of communication as well as efforts made by the employees in resolving horizontal communication conflicts. Data collection technique used focus group discussion of structured interviews to three Ja­va­nese employees and three Chinese employees. The interviews were done by dividing the em­ployees into two discussion groups according to their ethnics to answer the same re­search questions. The implications of this study were in accordance with the results of the research which stated that employees' ethnic diversity didn’t directly affect the continuity of horizontal communication among em­ployees in the organization.
Co-Authors Eddy Madiono Sutanto