Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Parsimonia: Jurnal Akuntansi, Manajemen dan Bisnis
Agil Haykal
Fakultas Ekonomi dan Bisnis Universitas Ma Chung
Humanities Economics, Econometrics & Finance Education Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS KEPUASAN MAHASISWA DENGAN PENDEKATAN KANO MODEL SERTA QUALITY FUNCTION DEPLOYMENT (QFD) UNTUK MENINGKATKAN PELAYANAN AKADEMIK UNIVERSITAS MA CHUNG Agil Haykal
Parsimonia - Jurnal Ekonomi dan Bisnis Vol 3 No 3 (2017): Jurnal Akuntansi, Manajemen dan Bisnis
Publisher : Ma Chung Press

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Indonesia’s education system encourage universities to improve quality, so those universities can creates students with high quality. In order to improve service quality, the university needs accurate methods, so the improvement of service quality will be effective and efficient. Kano Model is an instrument to analyze consumer satisfaction on product/service’s attributes. Quality Function Deployment (QFD) is a quality system usually used to fulfill customer’s needs and improve customer satisfaction. There are 20 university academic service’s attributes which are being tested in this research. Generally, those attributes are classified in three categories, 6 attributes are classified as indifference, 10 attributes are classified as attractive, and 4 attributes are classified as one- dimensional. If university academic service quality’s improvement is oriented on student’s satisfaction, so the attributes that do not affect satisfacton not necessarily to be improved. Ma Chung University could achieve significant student’s satisfaction by improving quality of curriculum, subject’s syllabus, teacher’s certification, teacher’s training, teacher’s title, and janitor.
Co-Authors