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All Journal Jurnal ULTIMA InfoSys ComTech: Computer, Mathematics and Engineering Applications
Joni Suhartono
Bina Nusantara University
Computer Science & IT Engineering Mathematics

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Perancangan Aplikasi Customer Relationship Management untuk Meningkatkan Pelayanan pada Rumah Sakit St. Carolus Joni Suhartono; Ardyan Valentino Cahyadi; David Yunus
ComTech: Computer, Mathematics and Engineering Applications Vol. 6 No. 2 (2015): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v6i2.2261

Abstract

Research aims to create a draft of application based on customer relationship management (CRM) toimprove services on St carolus hospital in terms of criticism-suggestions, to create scheduling events and patient schedule for second time which is still less control. Research used survey, interview the parties concerned, aswell as analyzing the systems running on St Carolus hospital. Results of the research are application design that helps to improve the quality of the hospital service to the patient, application design that helps management in holding the event, and managing the input given by the visitor at ease. In conclusion, the application designhelps manage criticism and suggestions, make events, and intertwine relations with patients after medication or treatment.
Analisis dan Perancangan Electronik Customer Relationship Management Pada Klinik XYZ Joni Suhartono
ComTech: Computer, Mathematics and Engineering Applications Vol. 1 No. 2 (2010): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v1i2.2340

Abstract

This research is to foster a good connection between company and customers. For customers, e-CRM will accommodate in interation and transaction with the company. This research is done because there are still weaknesses for customer’s service. The research method used is literature, analysis method, and also designing method in identifying system needs then design one supporting system for the company. The research result is a CRM website that gives up-to-date information and suitable for customer needs. Therefore, CRM is hoped to help company giving a better service to customers.
Perancangan Customer Knowledge Management pada PT Pandawa Maju Perkasa Joni Suhartono; Caleb Kosashi
ComTech: Computer, Mathematics and Engineering Applications Vol. 5 No. 2 (2014): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v5i2.2436

Abstract

In the era of global trade, more countries want a quality of product with optimal price. PT Pandawa Maju Perkasa engaged in export trade services requires an application that can bridge the communication between the customer and the company. It can also create appropriate knowledge to present the product to the customer. Knowledge of the product obtained will be shared to the customer as company's marketing activities. In addition, critics and suggestions are very necessary for the improvement of customer service of the company. Research in this study was done by analyzing business process, designing model of knowledge management system, and designing system model. The design of the system made consisted of making class diagrams, use case diagrams, sequence diagrams, and user interface. The design of the CKM system will help the company capture customer demand for the goods they want, the communication between the customer and the company can be well established, critics and suggestions facility made is used to improve services to customers. 
Merencanakan Keamanan Jaringan Komputer Joni Suhartono
ComTech: Computer, Mathematics and Engineering Applications Vol. 2 No. 1 (2011): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v2i1.2784

Abstract

Communication via wireless devices provides many benefits to companies and users, such as portability and flexibility, productivity improvement, and low installation fee. Wireless technology covers a variety of abilities on use and needs. A WLAN device as an example allows users to get mobile from a place to another without wires attached and connection loss. Wirelesss means more flexible, more efficient, and cost reduced. Adhoc network such as Bluetooth allows for data synchronization with network system and sharing application among devices. Bluetooth functions to diminish wires for printers and other supporting devices. Portable devices such as PDA and cell phone allow remote users to synchronize personal databases and provide accesses to email, browsing, and internet access. Thus, security risks are very influential on wireless network. Some of the risks are almost the same as the wired network, few are derived from other cable networks and some others are new. 
Sales Force Automation dalam Peningkatan Pelayanan Terhadap Pelanggan San Karya; Joni Suhartono; Sevenpri Candra
ULTIMA InfoSys Vol 8 No 1 (2017): Ultima InfoSys : Jurnal Ilmu Sistem Informasi
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (254.014 KB) | DOI: 10.31937/si.v8i1.553

Abstract

The purpose of this research is to analyze the company's business processes in managing customers, and design e-crm system in the field of Sales Force Automation. The method used in this research is to study literature to see SFA models to be applied, the collection of data by conducting surveys, interviews with the company as well as designing the SFA system that includes the necessary features, system design, class diagrams, sequence diagrams and screen design. The analysis of the system running can be identified problems in PT. LKI is lack of features that facilitate the company's internal applications as well as with clients in the execution of projects and no lesson learned or report that contains the project sales and employee performance. Based on the results of the research it can be concluded that PT. LKI Is required the application of Sales Force Automation that helps clients get information about the project that is being worked on, facilitates communication between internal and with clients and have a report of corporate performance as well as employees in order to achieve and enhance the company strategy in order to provide the best service for clients. Index Terms— e-CRM, Sales Force Automation
Co-Authors Ardyan Valentino Cahyadi Caleb Kosashi David Yunus San Karya Sevenpri Candra